Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Class of Policy: Industrial Special Risks The Insured: Go Direct Concrete Pumping Pty Ltd Policy No: ISP007600 Invoice No: IG047269 Our Ref: SOFICAL Schedule of Insurance Page 2 of 4 This policy has been written through: Underwriting Agencies Of Australia Pty Ltd. - ABN 86 003 565 302. Suite 1/ 1st Floor, 176-178 High St, Preston 3072 RENEWAL FOR THE PERIOD 4/5/2011 TO 4/5/2012 INDUSTRIAL SPECIAL PLANT Full Name of Insured . Paul Robert Williams T/As Go Direct Concrete Pumping Pty Ltd ABN 86 130 961 303 Occupation Concrete Pumping Covering All vehicles owned, leased or acquired by the Insured or for which the Insured is responsible Section 1 - Damage Underwriter: OBE Insurance (Australia) Limited Covering: Patriot P100 Transcrete Pump Nissan MK 240 UD Pipe Line Kit Schedule of Insurance Class of Policy: Industrial Special Risks The Insured: Go Direct Concrete Pumping Pty Ltd Policy No: ISP007600 Invoice No: IG047269 Our Ref: SOFICAL Section 6 - Road Risk Underwriter: OBE Insurance (Australia) limited This Section Covers: Sum Insured: Excess: Registered items as specified on your submitted quotation request. $20,000,000 $500 Dangerous Goods limit $500,000 Excludes: Registered vehicle whilst in Use as a Working Tool. Policy Endorsements - that apply to this section are: 'Nil' Subject otherwise to the terms, conditions and exclusions of the policy. Section 7 - Broadform Liability Underwriter: OBE Insurance (Australia) limited Covering Insured's Business as: Concrete Pumping (CONCRETERS) Sum Insured (Public liability) $20,000,000 anyone Occurrence $20,000,000 anyone Occurrence and in the aggregate anyone Period of Insurance Sum Insured (Products liability) Property In Your Physical or Legal Control Excess $250,000 $1,000

Question 2

How did you decide to get into your line of work?

Accepted Answer

I simply took time out and decided just what I wanted to do.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All my customers have a story to tell but the one's that stand out the most are the ones I learn from.

Question 4

What do you like most about your job?

Accepted Answer

The thing I like most about my job is customer satisfaction which is only received on high standards of work

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a company What is your preferred method of payment  Are you Insured (if not why not) How reliable are you What is your availability

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how is my availability? 24-48 hours notice is all that is needed.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

1998 Australian Achiever Award: Highly Commended For Excellence in Customer Relations

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

About Line Pumps  “We’re with you to the finish!” Line pumps place concrete at remote, crowded jobsites. Line pumps reach hundreds of meters’ where transit mix trucks cannot access. They pump inside buildings or structures with low or no overhead clearance. GO DIRECT Concrete pumping places ¼ minus rock to 40mm rock, allowing flexibility in selecting the mix design for your project. GO DIRECT is ready to serve you with our high pressure long stroke Transcrete Line Pump rated at 76M3ph. We are committed to providing the highest level of service with the most reliable equipment available. Our operator is experienced, conscientiously trained and tested. We carry all safety equipment and OH&S RED Card, Union tickets, Senior First Aid Work Place level 2 and we’re Fully Insured

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The five W's Where is the job  When do you want it done who is it for what type of job is it why did you call me.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Go Direct from A to B Go Direct Straight to the form-work Save $$$$ Go Direct

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

WE MAKE IT HAPPEN

Question 12

What makes your pricing competitive?

Accepted Answer

“Our Mission is to provide concrete pumping services and solutions, with professionalism and integrity. Our team at “Go Direct”, work together in a daily pursuit of excellence in providing concrete pumping services to all of our clients.” -Paul Williams, Proprietor-

Question 13

How do you normally charge for your service?

Accepted Answer

Residential, Commercial and Industrial Concrete Pump Hire Paul Williams (Trading as “Go Direct” Concrete Pumping Pty Ltd)  LINE PUMP	RATED OUT-PUT 76 CUBIC METERS PER HOUR	HIGH PRESSURE  OPERATOR ONLY Description	Conditions 	Rate charged Minimum hours hire	4 hours includes 0.5 travel charge	$630.00 Concrete into Hopper 	Cubic Meter	$7.00 Additional Hours 	on-site	$140.00 Extra man labour	 Weekdays (min 4hrs)	 $60.00 per hour Sunday Hire fee 	All day Sunday 	 p.o.a. Cancellation fee	24 Hours Notice	 minimum charges apply  *Please note the above charges do not include 10 % GST* this will be charged on invoice If you require a more personalized quote for your next building project, please contact us direct and we will be happy to discuss your needs.  “Our Mission is to provide concrete pumping services and solutions, with professionalism and integrity. Our team at Go Direct, work together in a daily pursuit of excellence in providing concrete pumping services to all of our clients.” -Paul Williams, Proprietor-

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our Commitment At GO DIRECT our Occupational Health and Safety (OH&S) Policy is based on a belief that the well being of people employed at work, or people affected by our work, is a paramount consideration. People are our most important asset and their health and safety is our greatest responsibility. The public, including contractors and visitors, shall be given equal priority to that of our employees. Our OH&S Management System is developed in accordance to the provision of AS/NZ 4801:2000. Precedence GO DIRECT requires that workplace health, safety and welfare be accepted as essential elements of effective civil construction operations that must not be compromised by production demands.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

QUALITY POLICY   “Go Direct” is committed to providing clients with all aspect of concrete pumping services that best suit their needs and quality expectations.  Our Quality Management System has a Business Degree and incorporates the NEIS [BSB40401 Includes BSBSBM404A] level 1V Small Business Management. Awarded by Kangan Batman TAFE, marked competent in all the 10 standards for Quality ensures that the quality of our products and services is consistent, and in keeping with our company objectives.   This includes the commitment to comply with the requirements and continually improve the effectiveness of the BUSINESS. To ensure a complete and responsible approach to the business and the general public, our system also includes separate policies for OH&S, Environmental management, Workplace Safety and People management. GO DIRECT CONCRETE PUMPING objectives are set, monitored and reviewed to ensure the company is based on the continual improvement of our products and services to our clients, and to ensure the business is effectively and efficiently managed. Management Review meetings are schedule on a fortnightly basis.  The Business Plan and Action Plan are reviewed twice a year during the management Review meetings. "Strategic GO DIRECT’s Enterprise Scheme (Business Plan) contains action areas, assumptions and targets covering the next financial year.  The managers are accountable for the company’s overall quality of our system. This includes providing leadership, direction, co-ordination of all activities, resources and support. Go Directs approach to the business is based on the continual improvement of our products and services to our clients.  The “Go Direct” Quality Management System Manager Paul is directly responsible for the maintenance, integrity, objectivity, purpose and improvement of the system.  All GO DIRECT CONCRETE PUMPING staff from Founder to Field Employee personally takes responsibility for the quality of the brand and service they provide the company supports these responsibilities with appropriate training. Our business is fully conversant with the policy and especially its intention, which is harmonious interaction between our clients, staff, suppliers, and the community.  This Quality Policy will be reviewed in 2012.   Paul Williams   Founder

Go Direct Concrete Pumping Pty Ltd

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