Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Obviously we have insurance in place. Public Liability and Workers Compensation. Over my years of experience I've never been able to guarantee work due to the fact it only takes one spilt drink on a carpet and its dirty again. The same applies for most things that get cleaned. They get dirty again.  All I can say is that when we leave it will probably be the cleanest it's ever been.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was an employee originally. Through this time I learnt all necessary facets of the service I now provide. unfortunately the financial reward as an employee was insufficient to support my family in the way I wanted. Also some employers are difficult to work for. Therefore I now have my own business and am quite happy providing the service and being my own boss.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Wao! I have to many stories to tell that I could write a short book on them. That would take me a little while to do. So all I can say is I am a very compassionate person and it is nice to do something for someone that has a short time left in this life we live.

Question 4

What do you like most about your job?

Accepted Answer

To receive compliments and or appreciation for a job well done is pretty awesome at the end of a long day.Whether it be in person or over the phone it makes it all worthwhile. Obviously this creates prompt payment and usually leads to other work through word of mouth.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Would you mind telling me the names of other organizations you provide your service too? Would you mind if I contact these organizations? Re: Your quality of service.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge? We can supply a quote or we will charge you an hourly rate. */hr. How much will it cost us? We will assess the work required and supply an estimate or quote. When can you start. We try to work with the client and if possible do said works as client requires.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Obviously without reliability and trustworthiness I sure we wouldn't be in business.  We at present don't advertise and rely solely on word of mouth from our previous clients.  In our contract work we have to undergo police checks before allowed on site.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have all the proper equipment to do all works. We like to provide the client with the best service possible and will work within the clients budget where possible. We provide free quotes and or estimates. We are very conscientious workers and like to get the job done as quick as possible. We have the necessary insurance requirements.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

obviously we need the location of the premises. We need to have access to premises. This would mean a time to either meet the client on site and or access to the keys for an inspection Re: supply quote for works. We also would require a detailed list of services required. eg.  Windows cleaned inside and or out, floors mopped, carpets cleaned. etc.etc.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By trying to do some basic cleaning before hand. By trying to keep house keeping up to date. By removing high cleaning eg: mould removal. the price will be lower by reducing time

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any special offers would be discussed with client on site. These could vary from time and or preferred day that said works could be completed. Also a must do yesterday requirement.

Question 12

What makes your pricing competitive?

Accepted Answer

We have a very good work ethic. We make sure we arrive on site with the proper equipment to do the job. We also have great staff who are very reliable and will be on site to perform the jobs in a quick and efficient manner.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the location, site unseen or an inspection has taken place we charge one of three ways. Submit a quote whereby we provide a tax invoice for the quoted price + GST. Inspection takes place. Provide an estimate of time to do clean. Charge an hourly rate + GST for the time it takes to complete. Inspection takes place.  Provide an hourly rate + GST. Arrive on site and complete. Charge accordingly. No inspection.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At the present time I specialize in contract cleaning for larger organizations. eg. I have a medical centre contract, supermarket and 3 banks I clean on a weekly basis.  Obviously this involves most aspects of cleaning. For example on these sites we do: carpets, upholstery cleans, windows, strip and seals. etc.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

My team has the following:  Experience:  As Manager and worker in the business I have been in the cleaning business for 17 years. I have clean anything from houses to large multi shop complexes, I have trained my staff accordingly.  Skills:   Well developed customer service as well as a good team player. We always apply honesty and integrity in our dealings with people. My staff are very multi skilled eg. I have staff experienced in most aspects of the building industry.  Training - Qualifications:  We have training and qualifications in many different areas: eg.   Work Cover Site Induction (for all staff) Working at Heights, Confined Space, Supervising in the Workplace. Carpenter and Joiner, Advanced Building Supervisor,  Pathology, Fist Aid Nurse, Child Care, Computer Programing, Machine Operator, Retail Business Owner. etc. Training: As the business owner - manager. I have worked for several large cleaning companies.eg. SKG limited, Mastercare, Spotless, All clean properties, Dentree Personal, ISS and many more...

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