Question 1

How did you decide to get into your line of work?

Accepted Answer

Left school and wanted to learn a trade, and been in the glass industry ever since and have helped so many people along the way

Question 2

What do you like most about your job?

Accepted Answer

Glass is an amazing product and can be used in an infinite number of ways, from glass walls, to floors, to ceilings and everything in between.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

As many questions as possible, it is good to ask ask much as you can to get a good idea as to what is possible

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is your glass Australian? We source supply and install Australian made glass where ever possible.   Are you glass splashbacks guaranteed? Our glass splashbacks can be guaranteed for life   How quick can you fix my window? Just call us and ask

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Having 20 years experience and running a successful glass company for most of that is testament to being reliable and trustworthy

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Over 20 years experience with glass, including glass splashbacks and shower screens. Qualified Glazier with a focus on great customer service

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location of property, location of job within the property, what type of product you require, approximate sizes and what floor level

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Glass Splashbacks -  Make sure kitchen is finished and benchtops are in with all powerpoints ready  Shower Screens - Make sure all walls are plumb and old shower screen is reoved  Glazing - We will offer great advice to keep the cost down

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Here at Glass House AU we will offer a one time 5% discount to customers coming through the One Flare website

Question 10

What makes your pricing competitive?

Accepted Answer

Great links to suppliers as well manufacturing a large percentage of our product range, mirrored splashbacks installed within a week.

Question 11

How do you normally charge for your service?

Accepted Answer

50% deposit with the balance payable on completion of the works, can pay cash, by card or bank transfer. Account customers accepted

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Glass Splashbacks, Glass shower screens, glass repairs, sliding wardrobe doors, pet doors, mirrors, glass table tops, glass shelving, mirrored glass splashbacks

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Qualified Glazier with over 20 years experience in all aspects of glass. The best in glass splashbacks and shower screens

Glass House Au

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