Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We maintain and adhere the 7 year structural warranty period. We also adhere to all manufacturers warranties. We are a company that will go above and beyond to make sure our product is the best.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I was entering into a legal career when I decided Law was not for me. I honestly love dealing with new people selling products that are easily installed and making people happy. Thats what my job has begun

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I once jumped a random mans fence in Kirribilli to sell him a new boundary fence opposite the job we were working at the time. After an intense talk of a few hours and wines we ended up beginning what ended up being about a $500, 000 job.

Question 4

What do you like most about your job?

Accepted Answer

The thing i like most about my job, is the mere fact I can pick and choose which jobs we can take on and can have a hand in design and construct. I love designing new and innovative products and alternatives to the norm.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask where they are working now. Then ask them to visit the site to see the running and speak to the existing customer.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1- When can we start and how long will the project take? 2- Payment and plan structure for progress claims

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes us trustworthy and reliable is the fact we are a family business. We have built our reputation on our success.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We can provide serves including, Swimming pool construction, glass and fencing works, Architectural glass works and design, Concreting from shot crete to line pumping, tiling services and supply of materials. We are a full circle company...

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location and project size is important. As we are a small company we choose what work and areas we will travel to, we do not always want to start a job if it is not for us

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way for any client save money is to plan well at the beginning of the project. The devil is in the detail.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We always have special offers and savings for our clients. We also provide a payment plan structure in some cases.

Question 12

What makes your pricing competitive?

Accepted Answer

We are on par with all other companies that are running a professional business. We are not a company that uses inferior products and services.

Question 13

How do you normally charge for your service?

Accepted Answer

Each job is quoted on a job to job basis. We can also provide meter rates, Day rates, hourly rates, and custom rates.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

ALL FORMS OF CONCRETING, GLASS WORKS FROM MANUFACTURE TO DEISGN TO INSTALL, ALL FORMS OF HIGH END POOL WORKS, AND ALL ALLUVIUM LOUVRE AND FIXED SCREENS

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified swimming pool builders which covers a majority of building and construction elements. All our trades are fully licensed and insured.

The Finnish Group

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