Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We offer various money-back guarantees depending on the services that you take advantage of. We also offer extremely low entry-price points so that you can test our services with little or no risk. It's all about relationship building.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always been around small business and have always been fascinated by how some businesses are hugely successful and some fail. Good marketing and being organised is the key. I'm a naturally creative person and a bit of a nerd at heart. Websites allow all of my passions to be in one basket.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I really like all of our customers, it's hard to pick a favourite story...  Sarah is a mortgage adviser, she goes at a million miles an hour and having a meeting with her is like chasing fire-flies. Ideas all over the place. Luckily we always nail things down and together we're creating a great online presence for her business in a very competitive market.  Pete is an awesome bloke who works in corporate IT. His passion is in designing and building custom motorcycle wheels. I am absolutely blown away by his talents and really admire his work (and I don't even like motorbikes).. he is really really good. Pete's website (Kiwheels.com) is targeted toward the USA and is beginning to gain traction. It's great example of using the internet to promote your products on the world stage. You can run your business from anywhere.  Simon is a talented Brisbane dentist who I really like spending time with. He works incredibly hard and runs a very good business. We're working with Simon to grow his dental practice quite considerably by using a structured online marketing plan where we can implement and measure a wide range of online marketing techniques.  Jeremy is, hands-down, the funniest guy on the planet! Besides being one of the best photographers that I have ever met, we never have a conversation where I don't come away crying with laughter. Jeremy runs a great business in the very competitive wedding photography sector. His new website is just the start of his online marketing efforts and it's very exciting to see where we will be able to take things.

Question 4

What do you like most about your job?

Accepted Answer

I absolutely love the idea of being able to help people. I get a real kick out of creating great looking websites and doing stuff that I know a lot of other people can't do. Working from any location with a laptop and internet connection is awesome... it let's me spend more time with my kids.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

You need to know how long the person has been in the industry and their background. You need to ask why they may have such great deals? Offers of Free stuff and low prices is great, we do it, however you need to find out why. If another service professional can't give you straight answers, run!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How much does a website cost? A. It depends on what you want to do with it... It's always best if we can catch-up for a chat to find out what will be the best fit for you so that we can give you a definitive answer on that.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been in small business for most of my life, I understand how hard it can be and I've seen far too many people get taken for a ride. I also like to sleep at night. The last thing I want is for someone to think that my business has done wrong by them.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We take the time to understand exactly where you are coming from and where you want your business to go. We're honest and reliable... and we guarantee to always have your best interests at heart.  We will NEVER sell you stuff that you don't need.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The most important thing that we need to know is that you are passionate about your business. We will provide you with discovery questions and other information to help us (and you) better understand your market and the direction that you want to take things.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Do your homework and know your target customers. Identifying exactly who your target market is before starting a project will save you heaps.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our services and pricing varies depending on client requirements. We follow a strict process that always keeps you knowing what to expect and when to expect it.

Question 12

What makes your pricing competitive?

Accepted Answer

We monitor our competition very closely both in Australia and overseas. We have some fantastic introductory. We build strong lasting relationships with all of our clients and that's our way of putting some skin in the game.

Question 13

How do you normally charge for your service?

Accepted Answer

Our pricing varies depending on the services that your business needs.  Everything is itemized so you always know where you stand and we offer money-back guarantees.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our key focus is on helping you to grow your business using the internet. Your website is the core, so we get that right first. Then we focus on finding the most affordable ways to advertise your business online.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in the IT industry as a software developer / web designer / internet marketer for more than 15 years and have worked on a range project types from basic websites to multi-national software implementations worth millions of dollars.   My passion is for small business. I grew up in small business and love the idea of people making a go of things. Corporate life is not much fun, small business is where it's at :-)  My team are all experienced professionals in their chosen fields, I have utmost respect for their abilities and  can cover all aspects of marketing for you business including websites, graphic design, email and business coaching.   We don't do things by halves... whilst we offer some very inexpensive services (compared to our competition) our choice of products and IT infrastructure are premium quality.   We also offer money-back guarantees and low entry prices to minimise any risk to you in giving us a go... why don't you give us a call to discuss how we might be able to help you?

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