Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our works are fully insured and also provide a minimal 12 months warranty on our workmanship and labour for your own peace of mind.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have grown up a very curious young lad, always wondered how 'things' worked, and the air-conditioning and refrigeration industry definitely had me asking those questions.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We had once encountered a customer who was struggling financially. Based on the customers reactions of what the repair cost will be, we showed sympathy and repaired it for her for FREE. She paid us with a hug and a thank you. Some jobs really are priceless.

Question 4

What do you like most about your job?

Accepted Answer

My job is my life. I have grown up wanting to be in this industry and have lived by it. We dedicate most our time coming up with ways to only better ourselves.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

-Are you licensed? -How long have you been in the industry for? -Are all your current employees also licensed? -What are your charges, with no surprise fees.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The questions we normally get asked, is our experience and our history. All the answers can be found on our trusted and certified website. Www.Geminair.com.au

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in the game for over 9 years, with over 10 technicians who travel all around Sydney, it is safe to say there isnt an issue we have not yet encountered. We also have covered all installations, from floor units to Ducted systems.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Providing good service and product, word quickly spread and soon saw Geminair on a sound footing with the majority of work coming from their Customers referral.  Geminair has over 5,500 succesfully completed projects/clients. Geminair has all the necessary insurances and licenses.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The symptoms of the troubled system. Specific details are always a plus for us, including model numbers and fault codes.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are 3 ways you can help us, help you, to get the results we need to provide an onsite quote for you in a faster time frame. Please provide us with specific information and symptoms of the issues you encounter with your system.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Multiple options regarding payment. We offer specialty discounts depending on the repair costs. We also offer alternatives to making sure the customer receives the result they were always after.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer a call out waive off service. This simply means if the repair cost are anything more than the initial fee, and the customer chooses to go ahead, than the initial call out fee is no longer included into the costs.

Question 13

How do you normally charge for your service?

Accepted Answer

Generally we guide our prices off a $90 call-out. The good news is, the $90 also covers upto 2 hours of hour time to service/maintain the system, and also to rectify a problem is there is one. Once we find the defect, we then get the technician to give the customer an onsite quotation of the repair.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects of this industry. All services in Heating, Ventilation, Air-conditioning, and refrigeration. All our works vary from installation, to repairs, to service and maintenance.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All required certifications, qualifications and skills are all presented here at Geminair. For your own peace of mind, all our works include a minimal warranty of 12 months, including parts and workmanship.

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