Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I have public liability insurance and always guarantee my work as I like to ensure that the customer is happy

Question 2

How did you decide to get into your line of work?

Accepted Answer

I started with British Gas when I was 16 and have worked in the Gas Industry since 1983. I have worked for several gas companies in Melbourne and Brisbane.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

In Scotland it quite common to have to remove birds that fall down the chimney behind the gas fire. I've had rats, guinea pigs and snakes hiding behind the gas fire. Thankfully I've never had that problem in Australia

Question 4

What do you like most about your job?

Accepted Answer

Getting repeat business from customers because you did a great job for them last time is always a great reward for the effort I put in

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask them about their experience with your particular job and if they are up to date with the current gas regulations

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Which part of England are you from? A. The Scottish part! I have been in Australia since 2002 and love the Sunshine Coast

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Age and wisdom and experience. I find it frustrating when tradies can't keep their customers informed. I like to think I look after my customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a well trained professional gasfitter and service technician with 35 years of experience. I recently worked for Caravan & RV for a year to do all their gas fitting work on caravans and motorhomes. Now fully self employed and providing reliable and affordable gas installations and repairs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It's very difficult to quote without seeing a job. as every job is different. I'm happy to discuss and give you the best price I can

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Don't waste time paying plumbers who do gas once or twice a year. Pay a dedicated gasfitter and get the job done right first time every time

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I guarantee not to rip you off, overcharge, fit parts you don't need etc. Honest reliable service from an experienced professional gas specialist

Question 12

What makes your pricing competitive?

Accepted Answer

Unlike larger companies that force their employees to charge for every minute, I work for myself and look after my customers first and foremost

Question 13

How do you normally charge for your service?

Accepted Answer

I don't normally charge a call out fee but if I do ,due to distance, it's usually just a small fee to cover my driving costs. I accept cash or card via my credit card machine

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in gas and am fully up to date with all gas regulations including the specific regulations for caravans and RV

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

For gas installations I pride myself on doing neat jobs using my pipe benders where others would weld elbows and not care so much about aesthetics. I started doing gas in 1983 and that's all I've ever done. I've worked for big companies in the past who have trained me in all aspects of fault finding

Gas Connections Australia Pty Ltd

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