Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do have Public Liability, Transit Insurance and Optional Bubble Wrap Insurance. The Public Liability Insurance covers damages in the building only. Transit Insurance covers damages ONLY while the truck is in transit for fire, collision, accident and flood.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you offer wrapping? Are items wrapped individually? Is there a call out fee? Is there a back to base fee? Is there a stairs fee? Is there a minimum time for each move? Will my move be complete in one go? Is GST included? Is there any hidden costs? Is there fuel charge?

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you provide other services? Premium service is the only  type of service we provide - this means we are with you every step of the way. All the extra services like packing/unpacking, wrapping, dismantling furniture/re-assembling furniture are provided to you at NO extra charge and are charge on the normal half-hourly basis.  What does the quote include?​​ All mattresses and lounges wrapped in protective shrink wrap. All transport costs. Door to door service. Public liability and goods in transit insurance cover on all your items.  When should I book a removalist?  Depending on distance of relocation, we would recommend booking several weeks in advance. Shorter notice is always available depending on our scheduling elsewhere.  What are the rates? Light removals and deliveries within  Sydney are charged per half-hour fully inclusive of all expanses/driver help etc. ​For distance removals and deliveries, each job is individually priced depending on the size and amount of items.   What items can I not move? ​Any type of weapon (Firearms, Swords, etc,) ammunition, fireworks and explosives. Any type of Toxin or poison. Any item made from animals on the endangered species list. Please double check with us about any items you are not sure about.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We aim to provide you with the most suitable type of service to meet your needs. As every removal varies we are able to tailor design a package to suit your individual requirements. We understand how important it is for you to put your faith and trust in the right removalist company. Whether you are moving within Sydney or interstate, each move is planned and coordinated according to each individual's needs.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Even though we offer these services. You could save yourself some money with these 3 tips. Pack items yourself as much as possible Dismantle beds & desks Organise parking & access on moving day

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

FREE Protective Plastic wrapping for your mattresses &  lounges

Question 7

What makes your pricing competitive?

Accepted Answer

We provide a Premium Service of Protective Plastic wrapping for all your mattresses & lounges.  We also have full goods in transit and public liability insurance.

Question 8

How do you normally charge for your service?

Accepted Answer

We charge on a half an hour basis, with the time starting at your first pick up location. You will not be charged for travel from the depo.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Home Local Furniture Removals Interstate/Long Distance Home Furniture Removals Office Relocations Packing/Un-Packing Dismantling/Re-assembly

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With over 7 years experience & professional training, we are a trusted local furniture removal and delivery service and enjoy an excellent reputation in the demanding relocation market. Our team of career-minded, full time professionals can handle any of your moving needs.

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