Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we have all the requirements and our guarantee is simple if you are honestly not happy with the clean and you are a regular we will return and fix it and give you a half-price next clean. if a one-off we need to know within 48 hrs of clean we will return fix it ./

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

no

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

we test 2 times a week wear masks if required use gloves and all clothes are disinfected when cleaned

Question 4

How did you decide to get into your line of work?

Accepted Answer

STARTED WITH PARENTS AND LOVED THE CLIENTS AND THE RESULTS WE BRING AND THE SMILES AND WATCHING FAMILIES GROW AND CLEANING OTHER FAMILIE MEMBERS

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

No, i have many customer stories but the best story is when our client contacts us and cant thank us enough for the service and the lengths we go to achieve optimum customer satisfaction

Question 6

What do you like most about your job?

Accepted Answer

watching the amazement and the smiles and stress-free it gives our clients knowing there coming to a fresh clean non-toxic home

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

customers need to feel comfortable and relaxed with the business they're looking at hiring. if the customer is not comfortable then they won't hire you. we always ask our clients there wants and their personal needs for clean

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

All customers are different so we answer any question they have about us or our services. You cannot put all clients in the one basket

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Firstly family run family owned and 2nd generation. secondly, we put customers before cost and we are flexible understanding that today's life is a pressure cooker. We are flexible and our service is a fixed cost without the bill shock others give. a service is just that a fully inclusive service.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Our Service Standard is above and beyond our competitors. W e have been rated in the top 2 in Melbourne by smart surveys in customer care and quality and price of service. We promised and guarantee our service to be better if not The Bestand 35 years trusted by Melbourne families speaks for itself

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

what we say to our clients is we can come out and do a free 140 dollar consultation and then send a report with all your requirements and a cost.  or if that is not suitable we need to know if they had a cleaner why not anymore and then ask questions relevant to there information

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A good start is to ensure that we're there to clean and Not Tidy Up. This takes time from your service and means a good service clean is to ensure that: * Toys, clothing and any loose items are picked up. * Keep "Dust Collecting Items" to a minimum so we can dust all surfaces. * Go get a coffee.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we have what we call a 47 dollar trial clean which is well below our cost but it been a great success because it gives the client an insight into what they expect and on how our cleaning service is. but best of all is when our new client gives us a referral.

Question 14

What makes your pricing competitive?

Accepted Answer

We are competitive in any market but we won't do cheap work just to get the service our service is all-inclusive with many free extras that others charge for. we don't have a minimum charge as all cleans are different in the service

Question 15

How do you normally charge for your service?

Accepted Answer

We charge by the fixed-job and the reason is that the customer will have no price shock or extras to pay. and peace of mind costing.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are of the belief that being great at one service area and not try to be master of many gives us a advantage as that the customer knows that when they call us they get a cleaning company that has many years exp in home cleaning as there specialty.  we do small offices to but our main and most in

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

our qualifications are the 2nd generation cleaning company. we have inhouse training that reflects a good old fashion home cleaning just like our parents used to do. All our family staff are police checked and working with children remembe a differenc between a clean by a corporate or franchise and

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