Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Fixoid is fully insured. I offer a 100% guarantee on all on-site, remote, and workshop repairs. If I can't fix it, you don't pay. I take pride in providing jargon-free support to the Logan community.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, I do not require customers to share their vaccination status. My focus is simply on providing safe, professional, and reliable computer support in your home or via remote assistance.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

I maintain a clean and respectful work environment. I’m happy to follow any reasonable preferences you have during a visit. I also offer Remote Assistance if you’d prefer help without a home visit.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I started Fixoid to provide thorough, patient service that fixes problems the first time. Whether on-site, remote, or in my workshop, I focus on quality repairs that save you from repeat visits and unnecessary costs.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently helped a lady who had been charged $170 by another company, only to be left with an unsolved NBN issue and total confusion. They offered 'advice' she didn't understand and told her she'd need more expensive callouts and hardware.  When I visited her home, I realized the problem was simple: her older laptop couldn't 'see' the new Wi-Fi 6 modem. Instead of just changing a setting that would only work at home, I provided a permanent fix—a small Asus USB Wi-Fi adapter—so her laptop would work perfectly anywhere she traveled.  I stayed to patiently explain how it worked and even provided an SD card adapter she needed for her photos. I charged just $99 for the visit plus $25 for the part. She was so relieved to finally have someone solve the problem properly and explain it in plain English. That is why I started Fixoid—to provide honest, thorough service that fixes it right the first time.

Question 6

What do you like most about your job?

Accepted Answer

I’ve been a problem solver in the tech industry for over 20 years, and what I love most is the satisfaction of a job well done. There is a real sense of achievement in taking a complex, frustrating technical issue and finding the perfect, permanent solution.  Beyond the technical side, I genuinely enjoy helping people. Seeing the relief on a customer’s face when their computer is finally working properly—and knowing I’ve saved them from the stress of repeat visits—is incredibly rewarding. For me, a great outcome isn't just a fixed machine; it’s a happy customer who feels heard and supported.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

To ensure you’re hiring the right professional, I recommend asking these questions:  1. Do you aim to fix the problem in one visit? Some providers rely on repeat callouts. I focus on diagnosing properly and solving it the first time.  2. Can you explain things in plain English? You should feel confident and understand what’s being done—not confused by jargon.  3. Do you guarantee your work? A professional should stand behind their service with a ‘no fix, no fee’ approach.  4. How is pricing structured? Look for clear, upfront pricing without hidden costs or unnecessary add-ons.  At Fixoid, I focus on honest advice, flexible service options (on-site, remote, or workshop), and getting the job done properly the first time.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Here are the three most common questions I receive from my customers:  1. 'Is it worth fixing my old computer or should I buy a new one?' I always provide an honest assessment. Often, a simple memory or drive upgrade can make an older computer feel brand new for a fraction of the cost of a replacement. I’ll never suggest a repair if it isn't in your best interest.  2. 'Will I lose my photos and files during the repair?' Your data is my top priority. Whether I’m performing a hardware upgrade or a software fix, I take every precaution to ensure your important memories and documents are protected and backed up before I begin.  3. 'Can you help me without me having to unplug everything?' Yes! I offer on-site service across Logan and South Brisbane for $99/hour, so you don't have to lift a finger. For software or email issues, I also offer Secure Remote Assistance for a flat rate of $59, which is a fast and convenient way to get back online.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My reliability comes from over 20 years of experience, from high-pressure corporate environments to deep technical problem-solving. I bring a 'whatever it takes' mindset to every job, focusing on getting you functioning again as quickly as possible.  I believe in total honesty. While I always aim for a one-visit fix, if a problem is outside of my control or a machine isn't worth the cost of repair, I will give you clear, expert advice on the best next steps. My goal is your peace of mind—whether that’s a successful repair in your home or professional guidance on the most cost-effective solution for your needs.  I stand behind my work with a 100% satisfaction guarantee: if I can't diagnose or fix your problem, you don't pay. You get expert, patient service from a local professional who genuinely cares about the outcome.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

I bring a unique combination of high-level corporate experience and deep technical problem-solving to every job. In the corporate world, I learned that downtime isn't an option—you find a solution to get the customer functioning again, no matter what. I bring that same 'whatever it takes' urgency to my local neighbors in Logan and South Brisbane.  Unlike some providers who rely on repeat callouts and confusing jargon, my goal is a thorough, permanent fix in a single visit. I take the time to listen, explain the solution in plain English, and ensure you feel confident using your tech before I leave. Whether it’s an on-site repair, a workshop upgrade, or secure remote assistance, I treat your data and your time with the utmost respect.  I stand behind my work with a 100% satisfaction guarantee: if I can't diagnose or fix your problem, you don't pay. You get expert, patient service from a local professional who genuinely cares about getting you back online properly the first time.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote and ensure I’m prepared to fix your issue in a single visit, I typically need to know three things:  1. A brief description of the problem: Is the computer not turning on, is it running slowly, or is it a specific software or email issue? Knowing the 'symptoms' helps me bring the right tools and parts.  2. The type of device and its age: Is it a laptop or desktop? Is it a Mac or a Windows PC? Knowing the age helps me advise whether a simple upgrade is a better investment than a replacement.  3. Your preferred service type: Would you like me to visit your home for an on-site repair ($99/hr), or would you prefer a flat-fee workshop diagnostic ($59) or secure remote assistance (starting from $49)?  The more detail you can provide, the better I can tailor a solution that gets you back up and running quickly and cost-effectively.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I want to ensure you get the best value for your investment. Here are three ways you can save time and money before I begin:  1. Have your passwords ready: If we are fixing email (like Outlook or Gmail) or setting up a new system, having your passwords written down and ready to go can save 15–20 minutes of troubleshooting time.  2. Clear the workspace: If I’m visiting your home for an on-site repair, having a clear desk and easy access to power outlets and your internet modem helps me get straight to work without delays.  3. Note the 'symptoms': If your computer is making a strange noise, showing an error message, or acting up at specific times, write those details down. The more 'clues' you can give me, the faster I can diagnose the root cause and provide a permanent fix.  At Fixoid, my goal is a thorough, one-visit solution. Being prepared helps me get you back online quickly and cost-effectively.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I believe in providing a complete solution, not just a quick fix. For all OneFlare customers, I offer a complimentary 'System Health Check' during any on-site or workshop repair.  This includes checking your security settings, ensuring your important files are backed up, and identifying any simple ways to speed up your computer. My goal is to ensure your tech is running smoothly and securely before I leave, saving you from future frustrations and repeat callouts.  I also offer a 'No Fix, No Fee' guarantee: if I can't diagnose or fix your problem, you don't pay. You get expert, patient service from a local professional who genuinely cares about the outcome.

Question 14

What makes your pricing competitive?

Accepted Answer

I believe competitive pricing is about more than just the hourly rate—it’s about the total cost of the solution. I’ve seen local providers charge $170 for a visit and leave the problem unsolved. At Fixoid, my goal is a thorough, one-visit fix that saves you from the expense of repeat callouts.  I offer transparent, fair pricing with $99/hour for on-site service and affordable remote assistance starting from $49. Because I bring over 20 years of corporate and technical experience, I can often diagnose and resolve issues faster and more permanently than less experienced technicians.  I also stand behind my work with a 'No Fix, No Fee' guarantee. You only pay for results, ensuring you get expert, patient service that is truly cost-effective.

Question 15

How do you normally charge for your service?

Accepted Answer

I keep my pricing simple and transparent so there are no surprises. I offer three flexible service options:  1. On-Site Service ($99/hour): I visit your home or business across Logan and South Brisbane and fix the issue in person—no need to unplug anything.  2. Workshop Service ($59 diagnostic): I can pick up your computer, perform a full diagnostic or repair in my workshop, and return it once complete. I always discuss any additional work or parts with you before proceeding.  3. Secure Remote Assistance (starting from $49): For software, email, or sync issues, I can securely connect and fix the problem while you watch—fast and cost-effective.  I always provide an upfront estimate and stand behind my work with a 'No Fix, No Fee' guarantee—you only pay for results.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in simplifying technology for my customers. With over 20 years of experience, I’ve seen how frustrating 'bloated' software like Outlook can be. I focus on providing permanent solutions that remove technical headaches rather than just patching them.  I have a particular focus on helping older residents in Logan and South Brisbane who are tired of complex systems and confusing jargon. Whether it’s moving you to a more reliable, easy-to-use email setup or switching you to a fast, secure Linux system, my goal is to get your tech working smoothly so you don't need repeat callouts.  I take the time to listen, explain everything in plain English, and ensure you feel confident and stress-free using your computer. I’m not just here to fix a machine; I’m here to provide long-term peace of mind.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 20 years of experience solving computer problems, but my most important skill is the ability to listen and explain things simply. I’ve spent two decades helping people get back online, from complex technical setups to simple home email issues.  Because I’ve seen almost every problem before, I don’t guess—I diagnose. This means I can usually find a permanent solution in a single visit, saving you from the frustration of repeat callouts. I’m not just a technician; I’m a local business owner who genuinely cares about getting your tech working properly so you can get on with your day.  I stand behind my work with a 100% satisfaction guarantee: if I can't fix your problem, you don't pay. You get expert, patient, and honest service right here in Logan and South Brisbane.

Murby, Jeremy

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