Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a fully insured business with public liability and all our work comes with a 1 year parts and labour warranty

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always had a passion for working on cars and taking them apart and putting them back together again and I like to see something working after its been broken down and inoperative

Question 3

What do you like most about your job?

Accepted Answer

The best part of my job is that it gives me variety meaning I'm at a different location each day and meeting new people and undertaking a variety of work. I'm not restricted to a particular location and can travel anywhere

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you qualified and have the correct qualifications? Can I see any previous work you've carried out? Do you have any insurance? Are you capable of undertaking this job? Do you have a website or any reviews?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you have public liability? Yes my business is covered by a current public liability insurance  How long will I need to leave the vehicle with you? We will give you an estimate of time needed to carry out the necessary work and will keep you updated of the progress

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm a highly skilled and fully qualified Mobile mechanic with current trade license and over 25 years experience in the industry My business is fully insured and ABN registered and my van is an authorised Mechanical workshop with a current workshop license.  All work is covered by a 1 year warranty

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We are punctual and reliable and our pricing is competitive as we don't have excessive overhead costs. All our work is covered by a 1 year warranty and our mechanics are fully qualified and insured to ensure that the highest standards of workmanship are carried out in a safe and efficient manner

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Vehicle make and model Rego number  Location of vehicle and the time frame required  Which repairs the vehicle needs and if they need any extra work carried out  Their budget

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer needs to give us the correct make and model of the vehicle and a rego number  The customer should have sufficient space for us to work on the vehicle at their home or office  The customer needs to be specific with what work they want carried out and whether they have a budget

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

When you book your car for a log book service in May, we'll give you a free engine oil flush with your service and do a free engine diagnostic code check

Question 11

What makes your pricing competitive?

Accepted Answer

We have an edge over our competitors cause we operate a Mobile mechanic service with no excessive overhead costs or any rent and we can pass the savings onto our customers

Question 12

How do you normally charge for your service?

Accepted Answer

We charge a minimum call out fee of $80 to diagnose a job and quote for repairs  For any job that needs a fixed pricing, we can quote for free and give you the cost for the whole job inclusive of parts and labour   We take card, cash or bank transfer

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialise in   Vehicle diagnostics and engine management  Engine Scanning  Auto Electrical work and repairs  Engine tune up Brake repairs

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Certificate III in Automotive Mechanic Certificate IV in Auto Electrical diagnostic and repair  25 years experience in the trade working on all types of vehicles, carrying out all major mechanical repairs and vehicle diagnostics

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