Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully licensed and insured. We provide 6 months waranty on all parts.

Question 2

What do you like most about your job?

Accepted Answer

Providing great service and seeing customers happy.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you experienced and qualified?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

When can I come and fix their oven. Most of the time on the same day.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Please read Fix my oven reviews to see why we were awarded with hundreds of 5 stars reviews.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We guarantee to provide you with a prompt, reliable and professional service each & every time, hence many of our customers choose to call us back or recommend us to their family and friends for oven repairs in Melbourne.   With a low service call fee, same day service, fully licensed, insured and many spare parts on hand, you have come to the right place.   All of our services and repairs come with our standard six months warranty on all parts.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please provide us with the brand and the model of your oven.Usually you will find it on the door or inside the oven near the door seal.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you do not have power to the oven- please check that the fuse did not trip.  If you had a power faillure you have to set the clock ,in order for the oven to work. If it still does not work please contact us .

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For limited time 10% off total repair cost. Not valid with any other offer.

Question 10

What makes your pricing competitive?

Accepted Answer

Our charges are very competitive. We churge one low service call fee even if we have to come back with a part.

Question 11

How do you normally charge for your service?

Accepted Answer

We charge a low service call fee.If any part is required we will give you a quote for the toal repair cost before we replace it.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in repair of most brands of electric ovens. We carry many parts such as heat elements, motor fans and thermostats. Most oven are fixed in the first visit

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

More than 20 years experience in repair electric ovens, stoves washing machines dishwashers and dryers.

Fix My Oven

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