Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured. We guarantee that your accounts will be up to date and on time, every time with our cost effective & peace of mind solutions. A truly first class commitment.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It has always been my passion to deal with accounts and finance side of the business. I enjoy helping small to medium businesses by delivering timely and accurate financial information.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my clients had a very messy accounting file and poor record keeping system. They were not sure what they were doing. Moreover, they did not even know the legal requirement of maintaining proper accounting records. We worked hard to make their books and accounts accurate and fully compliant. We also educated them to be organised and disciplined in terms record keeping requirement. Now, their accounts are clean and up-to-date and they also follow procedure in order to maintain accurate accounting records on time, every time. Their business undoubtedly increased efficiency by following our professional bookkeeping system.

Question 4

What do you like most about your job?

Accepted Answer

We enjoy in helping our clients work smarter, grow faster and live better. We aim to maximise the value of our services to our clients

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How you can offer us a value rather than just service? How you can improve our accounting system and record keeping system? What sort of back support and resources you have? What relevant certificates do you have? How do you keep yourself up to date with latest rules and regulations?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most frequently asked question is how you are different to others? We work on improving bookkeeping and record keeping system rather than just offering services on hourly basis. It is important that the business comply with ATO rules and regulations. We assure that we will manage your books and accounts accurately and up-to-date. We sell professional services not hours. We help business owners stay up-to-date with their financial position and tax, superannuation and staff payments.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

First Class Accounts is a highly reputable brand in Australia, which is built upon good work ethics, high level of professionalism, first class commitment, honesty, integrity and confidentiality. We will ensure that we will maintain our standard among our clients at all times.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are more efficient, accurate and knowledgeable bookkeepers. Our services are always on time. We will identify where you can improve your procedures and also demonstrate how timely and accessible information will improve your cash flow, control and insight.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What accounting system you are currently using? What type of services do you need? Do you employ staff? If yes, how many staffs do you have? Would you like work on-site or off-site? Do you have proper record keeping system? Would you like to to work on weekly, monthly or quarterly basis?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Timely and accurate service, Signing up for monthly packages (No contract, you can exit any time)  Up to date bookkeeping and accounting records, efficient and fully compliant

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free BAS preparation to businesses who engage us for their regular bookkeeping for any corresponding reporting period. You can enjoy the savings as a one-off bonus or as an ongoing, regular bookkeeping incentive. Note: Oneflare customers only

Question 12

What makes your pricing competitive?

Accepted Answer

We are solution providers rather than just service providers. Our professional bookkeeping solution outweighs the total cost of our services. We help you employ smart bookkeeping system, which will save your time and money massively.

Question 13

How do you normally charge for your service?

Accepted Answer

Service fees varies on range of factors:  What type of service you require? What accounting system you are currently using? How often you require us to visit? What are your specific needs and priorities? How you would like us to work on-site or off-site?  We offer no obligation free initial consultation at no cost to our clients to conduct proper assessment of their business and then we provide the appropriate solution that suits them. In most cases, we offer a fixed price for the work we do. The agreed fee enables you to accurately budget the cost of your bookkeeping requirement. Contact us for our cost effective bookkeeping packages, which will definitely add value to your business.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialised in providing services to various businesses, which include  Trade people, Micro business, Retail and wholesale, Service providers, Other professionals

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Proficient in MYOB, XERO, Quickbooks online and RECKON software, Industry experience, Qualification in Accounting and finance, A part of largest national bookkeeping network, Up to date with regulations, Certified advisor with smart accounting software such as Xero & Quickbooks online

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