Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes,we do have public liability insurance and we provide you with 100% guarantee for the quality of our services.

Question 2

What do you like most about your job?

Accepted Answer

We always like to assist people in growing their businesses. Our job is to control their cashflow as the cash is the blood of every business.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have they been doing this job for? Are they qualified? Are they registered with any of the organisations for accountants and bookkeepers?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question is the question about hourly rate ? Providing an hourly rate over the phone is a very difficult task for us. We believe that every business is different and unless we come and check your books and what has been done or not done,it is very difficult to work out the hourly rate.Also for the convenience of our clients,we create bookkeeping packages so our clients can budget on a monthly basis how much they will spend for their bookkeeping services.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The number of customers in my portfolio are a witness for the reliability and trustworthiness that First Class Accounts - Bexley provides to the clients.They are our 2 key elements that make our business successful.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are experienced bookkeepers with over 10 years experience. We have a Masters degree in Accounting and we guarantee reliable and professional service.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Every customer is different so the best we can do is come and visit you for 1 hour FREE consultation where we can discuss all your needs and can create a package that will suit your budget and needs.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

There are many ways which might help the client save some money. First,if they can provide us with invoices and receipts which are put in order so we won`t need to look for them everywhere but can enter them straight into the system. Second,if they can provide us with as much information as they can so we can suggest improvements for their business activities. Third,if they can tell us what they want us to do for them.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

The special offer that First Class Accounts - Bexley offers to the Oneflare customers is the 1 hour FREE consultation so we can come to your company and discuss your bookkeeping needs.

Question 10

What makes your pricing competitive?

Accepted Answer

I believe that the quality of the bookkeeping services is more important than any price a client is paying. By hiring a professional and reliable bookkeeper who is up to date with all ATO rules and regulations,you are avoiding the risk of having wrong books and paying the fines.

Question 11

How do you normally charge for your service?

Accepted Answer

We always offer 1 hour FREE consultation where we can discuss with our client the budget and their bookkeeping needs.Most of the time like a monthly bookkeeping package so they can budget for their monthly bookkeeping fees.Some clients prefer us to work on an hourly rate which is still fine. We always do whatever is the best for our client and his/her business.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We work with different companies from a variety of industries such as lawyers,plumbers,builders,SEO companies,Restaurants,Cafes .... We have experience in many industries and we always welcome new clients and new challenges.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have more than 8 years experience in bookkeeping and accounting. I have done a Masters degree at the University of Technology in Sydney. I am experienced in MYOB,XERO,Quickbooks and Excel.

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