Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully covered for professional indemnity insurance which effectively guarantees our work.  This  a requirement to be member of CPA Australia, who sent minimum standards on the amount of cover required.  We also use the insurer who CPA Australia recommends.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I have many, but just recently I had a great elderly couple come to me who hadn't needed to lodge a return in 20 year or so they thought.  They approached me because the department of veteran affairs had over paid there pensions by $10,000 due to an error at the departments end and they wanted me to check if they were wrong.  Unfortunately the department had recalculated correctly but the client had shares and hadn't lodged tax returns to collect the franking credits on the shares since they had retired as they weren't advised that they could.  So far we have collected the clients $10,000 from half the returns the client had outstanding and have another 10 years to go.  It felt great to help a client out of a monetary loss that they didn't cause in the first place.

Question 3

What do you like most about your job?

Accepted Answer

I like helping people either grow their business through effective taxation and cashflow planning.  I also enjoy helping people get out of trouble with the tax office.  On multiple occasions I have had to lodge 15 years of tax returns for new clients and it was very rewarding to see the relief in the client that they were now up to date and no longer behind.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For business tax returns, we usually request how it is structured, e.g. sole trader, trust or company. Further we like to know the size of organisation e.g. turnover, number of staff etc, number of years tax returns outstanding, how the books are prepared, e.g. shoe box or by a bookkeeper on a computer software. A copy of last years financial statements and tax returns is helpful if at hand. This will allow us to give a reasonably accurate quote. For individual tax returns we need to know if its just salary and wages and few deductions or if it also involves rental properties and multiple investments such as shares. For Self managed super fund tax returns we require the size of fund (money invested), and a break down of how the money is invested, % in shares, cash, property etc. A copy of last years financials is usually helpful as well.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer all clients especially business clients a first up meeting free of charge, to get to know us and see how we operate and also if we can help. From that meeting we provide the client with an exact quotation for services tailored to the clients needs and requirements.

Question 6

What makes your pricing competitive?

Accepted Answer

Our price is based on time taken to do the job.  What this means if a client sets out there information in a neat and orderly manner, the fee is going to be much less than some one who provides us with an unsorted pile of papers.  As a firm, we like to reward a client for the effort they put in!

Question 7

How do you normally charge for your service?

Accepted Answer

We don't believe in fixed pricing as it doesn't reward a client who puts in effort putting there records in good order. We charge based on the time it takes to do the job.  For instance if a business client brings to me a well reconciled computer file with the relevant supporting information, then the charge is going to be much less a business owner who brings in a mess of papers that haven't been categorized or reconciled.

First Choice Accounting Services

Business contact details

Business description

Browse accountant experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Do you have a favourite customer story you would like to share?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps