Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Included in the rate is full Transit and Public Liability insurance. All items are wrapped securely and safely to avoid the risk of damage and if required we can provide packing materials to further reduce the likelihood of damage.

Question 2

What do you like most about your job?

Accepted Answer

What I like most about my job is the satisfaction that comes after completing each move. Statistically moving house is the second most stressful occasion after going through a divorce. No one wants to do it and so if we can come and take control of the situation and provide a fast, efficient, minimally costed solution, then this normally results in happy customers and smiles all round. Additionally it helps us achieve our goal of 100% customer satisfaction and the high level of repeat and referral rate which in turn allows us to keep costs to a minimum.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Please take a look through our reviews. They speak for themselves. We urge and new customers to research any business they are considering using. In addition we do not take payment until the job is complete nor do we take deposits or imprints. If you're not happy, you can address this before payment

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

All our Removalists are physically fit, able and capable of completing your job in the fastest time possible, whilst maintaining a high level of care for your belongings.  We pride ourselves on not only being the cheapest company around but more importantly on our level of customer service. Our aim is to provide you with an impeccable service resulting in future work from yourself, friends and colleagues.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Focus Points •Distance between Locations taking into account traffic. Always over estimate.  •What is the access at like at both locations Single storey, double storey or apartment /Steps/Stairs/Steep Driveways/Lack of parking/Trees/Lifts  •Level of preparation •How long have you lived there and how many  people occupy the house? •Anything need dis/assembling such as beds,outdoor furniture etc  •Will you be using boxes? If so will they be removals boxes or an assortment of different shapes and sizes?  •Did you have any difficulty getting anything in or out last time you moved?  •Do you have many heavy , awkward or space consuming  items? This can include pot plants, garage contents such as bikes, climbing frames, trampolines or tools  •Will you be assisting with the move on the day?  •Do you have any idea how long you think the move will take?

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Despite our Price Match Guarantee, keeping cost to a minimum is in my opinion more so in the control of your hands than ours. Preparation is key in achieving this and if you can do as much as possible prior to our arrival then you are 3/4 of the way there. Please see below for some useful hints: Packing all loose items into boxes, ideally using packing boxes. Avoid over or under packing the boxes, clearly mark them and where possible move them to the front of the house so loading can be done more quickly. Disassemble all items requiring so. Throw out anything you don't want prior to our arrival. Why pay to move it if you don't want it. Avoid having children or pets around on the move day. Avoid using the washing machine the evening before your move and undo the pipes/taps before we arrive. Empty the contents of the fridge before our arrival. If possible makes trips using your own car with fragile,precious or loose items. Feel free to ask friends or family members to assist. Many hands make light work. Tape up bed slats, shelves or loose items. Bring as many items down from the upstairs. Maybe consider moving items into the garage or front room ready for our arrival. Avoid watering the plants before we arrive. The list continues. Please ask if you want more tips.  MOVING HOUSE IS A COMBINATION OF 5 MINUTE JOBS. THEY DO ALL HOWEVER ADD UP

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our priority is not to try and earn as much money from you as we can. Our focus is on building a long term relationship and on providing a service resulting in referrals to friends, family, work colleagues etc. Our Special offer is we will do what is needed to get your or whomever you are referring booked in.

Question 8

What makes your pricing competitive?

Accepted Answer

Our priority is getting the work booked in, doing a good job and as a result getting the repeat and referral work we do so well at. No only do we pride ourselves on being one of the cheapest companies, but also the one with the best level of customer service

Question 9

How do you normally charge for your service?

Accepted Answer

Our standard rates are below, but should you find a professional company, offering a comparable service, we will beat their quote and without compromising on efficiency or service.  $119+GST p/h (2 Men) (To include 2 Removalists, Truck, Mileage, Transit Insurance) Extra Man = $40 + GST

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Home, Office, Retail

Fair And Square Removals & Storage

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