Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes details on our website.

Question 2

How did you decide to get into your line of work?

Accepted Answer

it was by accident about 10 years ago i was an offsider and worked my way up to manager then started my own company and strive to give the best service in the business

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

there was a customer that asked us to move her out before her husband came home as she was leaving him, he came back early and turns out 90% of the items on the truck were his. he was not happy!  Another job we turned up to the house and it was the west Australian premier tbe newspaper clip in our images.

Question 4

What do you like most about your job?

Accepted Answer

its a hard job but when done correctly can be very rewarding, meeting many different people and helping them  start a new life in a new home is a great part of the job

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

always ask if they have full insurance the items should be covered during transit, and whilst loading and unloading, also ask what the excess is on there policy incase of damage. it is never a good idea to use a mover that does not have full  insurance.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

our customers most commonly ask us if we have a big enough truck for the job and our reply is always yes we have trucks of all sizes for small to very large long distance removals.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

around 60% of ezi removals business is from repeat customers we understand the importance of delivering what we say we will, reliability honesty and providing an excellent service is what matters most to our customers and us.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are fully insured not just transit insured like other removal companies. We insure every item during every aspect of the move loading and unloading, transit, and packing and unpacking.  ''AND ITS FREE''

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

where are your moving from and too what is the size of your house office or apartment are there any stairs what are the heaviest items do you require a packing service

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

withe removals preparation is key to save money here are some tips...  make sure all loose items are boxed and taped shut dismantle the beds and tape together the slats stack boxes in sets of 3

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

for one flare customers we drop our rates,  and offer to beat any other quote from recognised removal companies in the perth area.

Question 12

What makes your pricing competitive?

Accepted Answer

our price per hour is very competitive , but if you book with us through oneflare we will drop our hourly rate by 20%  this includes FREE INSURANCE

Question 13

How do you normally charge for your service?

Accepted Answer

Generally we work on an hourly rate, we find it is the fairest and most accurate way of insuring both customer and us get a fair deal. You will be able to see you are getting your moneys worth by observing how efficient our removalists are.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we specialize in all aspects of removals, but we are able to move heavy items such as pianos , pool tables and spas with a fully insured service for a very fair price.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

all our staff are trained to  a very high standard both in the physical aspect of removals and customer service. Our aim is to leave every job with a testimonial or recommendation from a happy  customer.

Ezi Removals Perth

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