Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have mandatory Professional Indemnity Insurance which is required as part of being a Chartered Accountancy Practice and all of our work and the work of our staff is guaranteed by the Firm.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I began an accounting job whilst studying an Accounting and Business Law degree at University. Initially, I thought I would become a lawyer but found that I got great enjoyment from helping clients minimise their income tax and still do, today!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were engaged by a large construction company to assist them through some cash flow issues and in negotiations with the Australian Taxation Office on unpaid GST and other tax obligations. We not only saved the business but saved the taxpayer over $1.3 million in tax and penalties.

Question 4

What do you like most about your job?

Accepted Answer

We take great satisfaction in helping our clients achieve their financial goals. Minimising tax is merely one aspect of engaging a qualified, chartered accountant to assist you in achieving your goals.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure that you are using a professional. Many non qualified people claim to be professionals but check out their registration with the Tax Practitioners Board. Always do your research and look for online reviews from people whom have actually used their services.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you charge for phone calls and advice? No, typically we do not and we feel it is imperative that you feel comfortable calling us at any stage to ask the 'dumb question' or for advice. We would rather you ask the 'dumb question' than make the 'dumb mistake'.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We value our relationships with our clients and we go far beyond the traditional accounting firms in gaining an understanding of you and your business needs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Ezetax has been making tax easy for over 20 years. With a Google Ranking of 4.6 out of 5, find out today why Ezetax's clients rate them so highly.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We like to know the scope of work required, i.e. the taxpayers or entities that we need to lodge returns for and we also like to obtain some background information on the record keeping practices of the business to provide an accurate estimate of our costs.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We recommend that clients have organised records. Often it can help to use a computer program like, MYOB, Quickbooks or Xero or other similar accounting packages but is not essential. For individual returns we offer the use of our FREE Ezetax Portal and Receipt Bank to keep receipts.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer our initial consultation on a FREE basis to Oneflare customers and believe it is important to make sure that you feel comfortable with using us as your accountant or tax agent. Feel free to call or pop in to our office for a FREE coffee and consult.

Question 12

What makes your pricing competitive?

Accepted Answer

We provide the level of service that clients typically expect and have found when using a Big Four accounting Firm, but at half the price .

Question 13

How do you normally charge for your service?

Accepted Answer

Our fees for work completed and advice provided are invoiced based on the hourly rate of the staff member performing the work. All costs are set out and agreed in advance via our engagement letter which sets out the terms of our engagement.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Ezetax specialise in small to medium size enterprises and are MYOB, QuickBooks and Xero Partners. Ezetax also have a dedicated superannuation team.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Ezetax is a Chartered Accounting firm where all staff are either Chartered Accountants or are CPA qualified. Ezetax have been registered tax agents with the ATO since 1 June 1999 and are also registered agents with the Australian Securities and Investments Commission.

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