Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for the transportation of your goods. If there is any damage we guarantee repair or replacement.

Question 2

What do you like most about your job?

Accepted Answer

We love the logistics and planning of moving, as well as the satisfaction from helping our customers get their job done.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Here at Extracare we are a family run business relying solely on our reputation and our honest, hard work. we take the time to understand your needs and plan your move to suit your budget and move size.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

At Extracare Removals we offer you an affordable, efficient, honest, high quality and stress free service. We have professionals that will look after your belongings as they were ours.  We also hold full insurance coverage for your move! This is included in our hourly rate!

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have everything well packed in boxes makes the job quicker, always leave corridors and doorways clear for easy access. Try and save a parking spot for the removals truck, this could save a lot of time as the closer the truck is the less time wasted walking.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can sometimes offer discounts for last minute jobs if we have had a cancellation or date change. Feel free to give us a call and discuss your moving options

Question 7

What makes your pricing competitive?

Accepted Answer

We are a family run business, offering competitive prices to our customers. Every move is charged at the same hourly rate, we do not increase the price if there are stairs or if there is difficult access.   We also charge in 15 minute increments. So you only pay for the time you use!

Question 8

How do you normally charge for your service?

Accepted Answer

We have EFTPOS available for credit card or debit card transactions. We also receive payment by cash or bank transfer.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We will do whatever it takes to make your move seamless and stress free.  -Balcony lifts -Furniture dismantling and re building -Door removal to fit furniture

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Extra Care Removals we take the time to train our staff properly, ensuring your home and its contents are well cared for and your move is managed well from start to finish.

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