Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and if something is missed we will re attend to rectify. We have over 60 cleaners and all cleaners are Police Checked every two years.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I come from a background in systems and mechanics. I experienced a cleaner go from cleaning the toilet and and kitchen with the same cloth. Through research I found it was quite normal and rife throughout QLD. I then decided to address the situation along with so many other industry related. i

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have so many... Our main core stories are similar though. It's seeing clients go from company to company experiencing the same problems and then seeing their faces light up when we do our presentation and showing what future them is going to experience.

Question 4

What do you like most about your job?

Accepted Answer

Firstly we love providing a great result and enjoy running Enviroclean Oz. We take pride for being recognised by other cleaners and cleaning companies as a leader in our industry.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1/ How do you ensure the cleaner is onsite and not racing the clean? 2/ How do you detect if the surface is free of bacteria and other harmful germs? 3/ How do you detect where a toilet odor is originating? 4/ How do you know your company has engaged the right cleaner for my site

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q/ Do we lock into 12 month contracts... A/ No it's month to month servicing. Q/ Do you clean the kitchens with the same cloth as the toilets... A/ No we use colour coded cleaning systems Q/ Are you just another cleaning company like the others I have used... A/ NO

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a Christian family and Christian business. Our clients are not numbers, they are friends and treated with respect and honesty. At any stage our clients can request reports about cleaners onsite. This gives the clients transparency and reporting.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we have every system in place that can enable customer satisfaction at an affordable price. There are so many cleaning companies doing it wrong... They just buy a mop and bucket and call themselves cleaners. You have to love cleaning and then educate yourself to be the best at it.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of building, how many staff, how many days you want the site cleaned, how heavy is the soil-age and does the site require rectification work from past cleaning companies.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I can tell you through experience time and time again, we normally visit a site and save you money through two areas alone.  1/ Procedure/frequency  2/ Payroll staff sickness improvement (Notable change)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free Sanitary Bin Servicing, Carpet Cleaning, Air Fresheners, Pest Control any one of these is your choice. Please note: You cannot select all of the above ;-)

Question 12

What makes your pricing competitive?

Accepted Answer

We price ourselves in the middle of the market and then we start adding free inclusions to your service such as "sanitary Bin Service" or other choices that you can elect from. This will overall drop your service cost to the lower end of the spectrum.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally give our clients an invoice and there is no credit card facility. The invoices are sent out at the beginning of each month and clients payments are due 7 day AEOM.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Medical Centers and Offices are our primary market, however, we also service many factories and industrial sites with regular cleaning. We also clean strata common areas of building.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Twenty years experience! cleaning offices, medical centers, factories and 35 years operating businesses and dealing with happy clients. We do regular training for new surfaces and products that come available to the market.

Enviroclean Oz

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