Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Every Emot photographer and videographer is covered by comprehensive public liability insurance for their peace of mind and yours. We guarantee a professional photographer and/or videographer for your day that will capture your day beautifully and candidly. We know how much your wedding day means to you and and always do our best to capture the best memories for you to cherish forever. In the unlikely case that your photographer or videographer can't make it to your wedding, you can rest easy knowing that another member of our team can fill in.

Question 2

What do you like most about your job?

Accepted Answer

We love witnessing the love between our couples and capturing beautiful memories of their special day for them to cherish forever.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

When booking a wedding photographer it is important to ask whether you will receive all of your images for the price you pay or whether you will have to pay and additional fee for your images, how long it will take to get your images back, and if they have a back-up photographer if for any reason your photographer is not able to make it on the day.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we have to pay extra to keep our photos? No, all your wedding photos are included in the package price and you will receive them all in your own online gallery, from which you can view, share, and download, just two working days after your wedding.  Most wedding photographers take around 2-4 weeks to get photos back to couples, how do you edit the photos so quickly? Most photographers take around 2-4 weeks to edit your photos as they have to photograph and edit every photo themselves. However, at Emot we know that you are eager to share your photos with your family and friends and so we have our own team of editors who work together to edit your photos in our bright and modern Emot style and get them back to you faster than a single person could. This also means that you photographer can put all of their time and energy towards capturing your day and our editing team can focus on the editing side to ensure that you get the most beautiful images from your day.  Do you have a booking fee? Yes, we have a $400 booking fee per package which is included in the total price of your package. For example, if you were to book our $2099 Big Picture Package, you would pay $400 to book and the additional $1,699 at a later date depending on the payment plan that you select.   Can we pay for our photographer after our wedding? Yes, we have a payment option through Payright to allow you to pay for your photography after your wedding. With this option, you will still have to pay the $400 booking fee before your wedding.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We know the wedding photography industry and aim to be completely transparent about our service. With us, what you see is what you get. Our pricing is straightforward and you don't have to pay extra for your images, you don't have to wait excessive amounts of time to receive your edited wedding photos, and you are guaranteed a professional who will do their best at every wedding to capture the day and create beautiful memories that the couple, their family, and their friends will love.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We take the work out of booking a quality wedding photographer. When you book Emot, we assign you the best photographer from our team for your day based on a comprehensive wedding details form that we ask you to fill out. Every Emot photographer and videographer has been hand-picked for their skills, experience, personality, and ability to capture weddings with beautiful, candid imagery. With our simple, customisable packages, easy online booking process, team of amazing photographers and videographers, and team of editors that edit your photos and upload them to your own online gallery within two working days of your wedding, Emot makes wedding photography and videography easy.

Question 7

What makes your pricing competitive?

Accepted Answer

We provide a premium service for a lower price than most premium photographers and videographers.

Question 8

How do you normally charge for your service?

Accepted Answer

Emot can be booked through our online booking form. We offer multiple payment plans to work with every budget. View our payment plans here: https://emot.co/payment-plans/

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in capturing weddings with beautiful, candid photography and videography.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Every Emot photographer and videographer has been hand-picked by our two founders, Vittorio and Michael, for their skills, experience, personality, and passions for capturing weddings. Every photographer and videographer on our team specialises in capturing weddings with beautiful, candid imagery and video. Vittorio and Michael are both industry leaders and master photographers with over 30 years experience. They know wedding photography and videography and only choose the best for the Emot team so that every couple can easily book a quality photographer or videographer for their special day without the stress.

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