Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and covered.   We guarantee that we can bring your Oven back to near showroom condition

Question 2

How did you decide to get into your line of work?

Accepted Answer

We worked for Oven Fairy for 4 years then Glenn's mum passed away and we used his inheritance to start our own business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Glen & Amy did an amazing job on my oven!!! They had it sparkling in no time & without the use of horrible smelly toxic products like I would have bought if I was doing it myself. There's no lingering chemical smell afterward, I could use my oven straight away. So professional.

Question 4

What do you like most about your job?

Accepted Answer

We love that we can bring your oven back to near showroom condition and that we own the business and always deliver the best service possible. Also love meeting new clients

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If they have a ABN number and are fully insured incase any damage occurs while they are doing their service.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we use Caustic products?  No we do not, we are all Non-Toxic, Non-Caustic & Eco-Friendly. There is no nasty smells.   Safe for the whole family and you can cook in your Oven straight after the clean.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being specialists in our field and having over 4 years experience in the field. Also working for one of the longest running oven specialise businesses

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are oven cleaning specialists who have been in the business for oven 4 years (use to work for Oven Fairy)   We are all Non-Toxic, Non-Caustic and Eco-Friendly - bringing you Oven, Stovetop and Range Hood back to near showroom condition.   Check us out on our Facebook for over 50 reviews

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our prices depend on the size of the oven.   We measure by the width of the Oven door on the outside.   Stovetop prices depends on how many burner it has.   BBQ prices depend on how many burners they have.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

After we have detailed your oven tips -   Wipe out after use   Use oven bags for cooking roast meats   Wipe Stovetop down straight after use

Question 11

What makes your pricing competitive?

Accepted Answer

We are not just an oven 'cleaning' business - your oven gets a full detail, removing all removable parts of your oven we also remove the oven door and the glass inside the door

Question 12

How do you normally charge for your service?

Accepted Answer

All our prices are set prices and also available on our website - the job could take 2 hours or 5 hours. The price stays the same

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Oven Cleaning, Stovetop Cleaning, Range Hood Cleaning and BBQ Cleaning - Using  the best and safest products in the industry

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Working for Oven Fairy for over 4 year - specialising in Oven cleaning. We also can do minor repairs and can order in any parts needed.

Elegant Fairies Oven Cleaning

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