Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am insured for 10 Million Dollars Public Liability. I guarantee work for 2 years, and my products carry warranties to fix or replace for up to 10 years depending on the product and suppliers. All information will be supplied at point of quote.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My family has a history in the plumbing field. My brother and cousin currently run their own plumbing companies. I did my apprenticeship with my brother and he taught me the old school way to plumb. He also was progressive and innovative in the trade field and he trained me using the same techniques. I am very proud to say that I am a class above the rest of plumbers I have ever worked with.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I once inspected a leaking bath for an insurance job. I quoted a repair to the waste of the bath. When the insurance company received my quote they phoned my and asked how could I do this job so cheaply. I had quoted $750 and the insurers builder had quoted $24000. Consequently I revised my quote to a higher amount and supplied an entire new bathroom to the customer for under $7000. The customer was ecstatic.

Question 4

What do you like most about your job?

Accepted Answer

I love plumbing, I know its a funny thing to say but most good plumbers are passionate about plumbing. We believe our services are important to maintaining clean and healthy living environments and we are proud of our extensive knowledge base we have. Plumbing is a multi skilled trade that crosses into many other trade skills and you have to be a smart person to be good at this job.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask to see qualification, and certifications for works the tradesmen are doing. Ensure all trades are qualified to do the job. Also experience and references are important.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take to finish the work? I can estimate accurately the time frame to complete the job. If I am working on fixtures used daily such as showers, I always ensure I limit the time frame for these works. I understand that it is no fun to go without a working shower in the house, even for one night, so I will be honest and do everything in my powers to make sure the works are completed in a timely manner.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have satisfied customers who will provide references for work I have completed and services I have provided. I am licensed by the QBCC and have no blemishes on my record. I am mature, honest and reliable.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Highly experienced in all aspects of plumbing and drainage. Attention to detail. Pride in my work. Work to your budget. Decent rates for quality work. All work guaranteed and all supplier products have minimum 10 year warranty.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I need to inspect the site where the work is to be carried out. I need to know what budget the customer has to work with. I need to know what quality of fittings and fixtures the customer requires.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be decided on the work you need done. If you add more work, expect to be charged accordingly. 2. Have a budget to work within. I will assist you to work within your budget or advise you otherwise. 3. Research products and prices & be prepared to be surprised at the savings.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Discount on Toilets Suites Installed. I will supply & install Italian Designer Toilet Suites, Full Vitreous China, Close Coupled Suites for $250 to all oneflare customers. Just mention this to me when you contact me and I will give you information on the suites I can supply & Install.

Question 12

What makes your pricing competitive?

Accepted Answer

I work for wages + GST. I Supply products at cost price. I am not greedy, I am happy to make wages and pass on my discounts to my customers. I am a sole trader, I work from home and have little or no overheads and do not have to pay for staff.

Question 13

How do you normally charge for your service?

Accepted Answer

$75 Per Hour + GST. No Call Out Fee for maintenance jobs on the North Side of Brisbane. For Renovation work, I will charge Labour rates $75 Per Hour, and supply fittings and fixtures at discounted price, which is cost for what I buy them for.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Bathroom Revamps and Renovations. Domestic & Commercial Plumbing. Gas Fitting Type A Fixtures. Hot Water Systems. Back Flow Prevention Specialist. Maintenance of Existing Plumbing Systems and Fixtures.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Open Plumbing, Drainage, Gas Fitting, Back Flow Maintenance & Testing. Safe Work Methods. First Aid. Working at Heights Licensed. 20 Years Experience in the plumbing industry.

EcoCell Forrest Plumbing & Drainage

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