Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are a professional business and fully insured & all work guaranteed with full service or treatment 12 months.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Didn't win Lotto! Needed something that got me outdoors and not stuck in an office space. I enjoy talking to people and having a laugh in general. Enjoy detective work but didn't get a degree so became a detective of pests. Was a natural fit.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Went to a house of an elderly lady expecting to treat bed bugs. Turned out I gave some advice for her anxiety and scratching which was dermatology related, no bed bugs here, I fixed her screen door on the way out and all for free. She served our country and earnt her respect! God bless her

Question 4

What do you like most about your job?

Accepted Answer

Our customers are awesome! Each job has a different story. We meet people of all walk of life. We don't like insects but got to appreciate how they survive in our world, that is before we get to them. Love challenges some jobs have and solving the difficult situations, especially with termites.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Not only should a pest controller be licensed and experienced but has the pest controller treated your issue many times? some controllers are novice with some insects as they specialise in others. Ask how or which treatment will be applied. Hire the one that's right for you!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q1: I'm think I'm seeing or hearing things can you help me? A1: I'm a pest controller have you called the correct number? Q2: How much do you charge for a pest control? A2: Depends on what you're experiencing, tell me more and I'll give you the correct service & price.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Read our reviews! Friendly & professional advice and treatments. Always turn up or call if running anymore than 5 mins late. Operate a very thorough business platform and not a quick fix no care solution. We don't employ contractors that don't care. Family business, We invest in you!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We listen to our customers needs and concerns to provide the best solution rather than assuming every infestation is the same as the last. This helps us identify, treat and protect your home or business. Satisfied customers are returning customers.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Approx size of home/business or number of rooms etc. Location and size of infestation and issue causing. Any previous history. Any allergies. Young children or pets. Availability for service.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Don't delay treatments for insects/termites by thinking they'll go away. 2. Follow advice given by a trusted and licensed pest controller, it's our job. 3. Cheapest is not always the best solution. There is a reason for it to be cheap, Knowledge, experience & product gives correct service.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Ants Cockroach Spider service. InternalsPrice is for up to a standard 4br Home. Special price $99. Larger homes or extra services incur extra charges, ask us for details

Question 12

What makes your pricing competitive?

Accepted Answer

By treating or servicing exactly what is required by our customers. We don't need to add-on, upsell, discount or talk customers into something not required. We listen and charge accordingly to the correct requirement required. Customers appreciate our honesty.

Question 13

How do you normally charge for your service?

Accepted Answer

Cash Payments Credit Card Payments Direct Bank Deposit Transfers Commercial businesses can be invoiced on accounts with prior arrangement and approval.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pest Control/Management Termite Inspections/Treatments Termite Barriers/Management Systems Pre Purchase/Sale Inspections Pigeon Removal Ants Cockroach Spiders Silverfish Bees Wasps Rats Possum

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Pest & Termite Licensed including Firearms. Family business friendly trusted service.   All Gold Coast & Brisbane areas. Homes, Businesses/Commercials, Nothing to big or small

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