Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and all our operators have full licences to operate a wide range of earth moving equipment. All our equipment is well maintained and service regularly.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Worked for many years behind a desk and when I had the chance to get out and play in the dirt I jumped at it and have never looked back! Love the outdoor work and being able to be creative

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We tend to do a lot of driveways on small farms. Driveways in general with some crushed rock and new granite rocks makes the client very happy as they come up so special and lets face it people drive on their driveways every day - when it looks like new its a great feeling.

Question 4

What do you like most about your job?

Accepted Answer

Love the challenges, people and different requests that client ask for. The end result and the smile on the clients face when finishing the job makes it extra special

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Always get a free quote and meet the contractor, good operators don't mind sharing ideas and coming out to give you some tips and techniques regardless whether they get the job or not

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most ask for advise about what materials to use and we usually give the client heaps of tips and the full run down on the materials we would use and recommend - clients always come back to us as we are up front and honest

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are on time, very competitive and love to go beyond the call of duty. We specialise in local jobs only so that we can keep the price down and give excellent value for money - people really appreciate this.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have a minimum 2 hour call out time and are very competitive on price. We specialise in fast on time services and charge by the hour not project. Local area jobs are our speciality

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to come out and do a site inspection, do a scope of works and look at all safety concerns and do a small plan. Once done we then can give an accurate quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure if possible you are on site to assist with anything which keeps us focussed on the job at hand Ensure site is clear and access is all set to go. Get as much independent advise as possible to ensure that your final decision you are fully comfortable with.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do offer free on site quotes and also will give you any ideas or suggestion regardless whether you go with us or not. We want you to have all the facts and as many options as you can have.

Question 12

What makes your pricing competitive?

Accepted Answer

Most other similar companies have minimum of 4 hour call out time - we specialise in 2 hour fast to the point minimum charge. At $85 per hour we are the most competitive on the Mornington Peninsula

Question 13

How do you normally charge for your service?

Accepted Answer

We charge per hour not per job. Our clients save hundreds of dollars this way as you only pay for what we do - this is good value. We charge $85 per hour from the time we arrive until pack up and have a minimum of 2 hours.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in soil removal, bobcat, excavator, dingo and tipper truck types of jobs. We have experience in driveways, soil levelling, excavation and all aspects of excavation works.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully insured and all operators have full licenses

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