Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes i carrier 10 million public liability insurance   its with zurich inba business insurance   policy numba 087972pzbi

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have always had a interest in providing excellent customer service in the cleaning industry;  and feel we over achieve at affordable prices  ; thats why we dont have staff because we qoute and do the work ourselves

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

yes , i clean a retirement village in redcliffe and was asked to clean the commuinity centres windows , i had no longer finished when a lovely lady drove her mobiltiy scooter into the closed but clean sliding door , when i rushed over to her , she thought the door was open , but because i had made it shine , she couldnt see it was shut but just very clean

Question 4

What do you like most about your job?

Accepted Answer

seeing the end result , there is nothing better than getting a positive reaction from my clients when they see how i have made a difference to there homes , after all its the most important thing people own in this world is there homes and i love making it shine , a happy home is like having a happy heart

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

when it comes to windows , how do you clean the screens and tracks ?  dont be fooled some people only vacum tracks and screens , believe me that doesnt get them clean   chemicals and hard work is required to get nice tracks and screens   most interior house cleaners dont use the right process to clean windows

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how long will it take ?  and do they need to be home ? every job takes its own time , and no i can work alone and dont require any one on site , but i do require keys to complete inside work   do i need power , too pressure clean a house no i dont require power , my machine runs of petrol

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

i like my work , every body needs to see life thru clean glass , i have regular clients that just leave me keys out to carry out work at there homes and lock up afterwards , i am always on time and if i am running late i always phone to let people know , i never over book or commit to more work than i can do .

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

i have a seven day work guarantee i have a proven track record i am friendly , honest , and loyal . i use the tools for the work i carry out

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

window sizing , sliding door sizing , the state of tracks , can screens and windows be easly removed

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

remove furntiure from windows  pull all drapes back   remove net curtins  pull all blinds up

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

i am always happy to add on extra work at a reduced rate if i am onsite and doing other work , like pressure cleaning drives .or solar panel cleaning at a reduced price if combined with other work .

Question 12

What makes your pricing competitive?

Accepted Answer

Once we have been onsite we can give a fare and affordable price , its hard to do a estimate of work without seeing the scope or work reqiured

Question 13

How do you normally charge for your service?

Accepted Answer

We prefer to meet and greet and then comfrim a fixed price after we see the scope of work reqiured

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All specialise in doing all serivces i provide with the up most care and passion

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

when i bought the franchise i had on site training for two weeks all my chemicals are tried and tested

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