Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

DSV Partners on request may provide copy professional indemnity insurance to our clients. Our professional work is conducted in accordance with the applicable code of conduct issued by the relevant authorities including Tax Practitioners Board and CPA Australia. These codes require us to act with Honesty and integrity, be Independence, maintain Confidentiality and remain Competence.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our partners are passionate about accounting and finance. They have collectively over 40 years of experience. Each of them had a dream of owing a successful accounting firm and for that all the partners had professional qualification and work experience with some of the best accounting/business in world.   We now want to help our client with the experience we have accumulated over the years.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our client a family-owned business, enjoying success driven by hard work and years of building credibility, he felt his previous accountant wasn't proactively identifying ways to support and grow his business.   DSV Partners identified that there is an opportunity to streamline the accounting function and make the business ready to face the challenges.   DSV Partners not only streamlined the accounting function but installed a monthly management reporting system which helped the client identify the problems and act.

Question 4

What do you like most about your job?

Accepted Answer

DSV Partners is about helping business realise their financial goals and we are happy when our clients:  1. Realise their financial goals; 2. When the stress due to accounting has been taken away from them 3. Satisfied customer complementing us and recommending us.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The customer should first assess its requirement and ask the following questions to the service provider: 1. How he is qualified to do the job? 2. What value would the service provider add to his business? 3. What would the cost of his service be? 3. Would the service provider be available to the business owners at a short notice?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The question which a prospective customer asks us is:  Why should we hire DSV Partners?  Our response: We provide high quality service, great experience in dealing with us,  we are straight forward in our communication with our clients as we understand that our clients don’t like surprises, open communication with partners all year around i.e. not just during end of financial year, we will tailor our advice based on clients' unique personal and business circumstances and we ensure that our work is completed within the agreed timeline. We agree the terms of engagement and fees in writing in advance.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The business of DSV Partners is based upon certain values, which are:  Accountability – We take responsibility for what we do;  Act with integrity – We are honest and ethical in what we do;  Open and fair communication – We believe in regular and fair communication;  Value to our clients – We strive to add continuous value to our client’s business;  Commitment – We are committed towards our work and clients.  We always act honestly and ethically.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

1. Gain a business “partner” who understands your business and has your best interests at the core of every thing they do; 2. Enjoy complete confidence and peace of mind that your finance are in the expert hands of experienced CPA's and CA's; 3. Innovative financial solutions to meet your individual requirements; 4. Friendly and personalized service that are tailored for you; 5. Pay no more taxes than you are obliged to pay; 6. Identify cost saving opportunities; 7. Agreed pricing structure for most of the work – no hidden charges; 8. Regular access to the partners/directors; 9. Quick turnaround; and 10. Cost effective.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We want our client to discuss with us their financial details so we can provide them a customised solution, however, as part of our KYC procedures we will request the following details:  1. The client's business structure; 2. Tax file number/ABN/ACN;  3. Personal details for non-business clients;and 4. Details of work for which we are requested to quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are few tips which not only will help save money but have a better work life balance as well:  1.Move to a better accounting system i.e. from paper based to integrated accounting software or move to cloud based software;  2. Issue your invoices on the day your client has received goods, use of e-mail would be faster than posting invoices to clients;  3. Negotiate or renegotiate better payment terms with your suppliers and clients. Take advantage of the incentives offered by the suppliers for on-time payment and offer incentive to customers for early payment, use of technology would be better than writing/receiving cheques; and  4. Prepare a business plan/budget and review it on a regular basis.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer monthly or yearly contracts to our client which will save heaps when compared to per hour rate. We will offer additional 10% discount to Oneflare customers.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer quality services and experience to our clients at a reasonable price. We keep cost to the minimum by automating our process thereby reducing our time and ultimately cost to our clients.

Question 13

How do you normally charge for your service?

Accepted Answer

Our professional fees are the product of the time taken by our personnel to perform services related to the engagement multiplied by the charge rate applicable to the person performing those services.  We also offer monthly and yearly contracts.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

DSV Partners specialise in advising Owner Managed Businesses, Partnerships, Small & Medium Enterprises and high net worth individuals. We advise for all business life-cycle phases across a  broad spectrum of industry sectors. We take pride in creating strong relationships with our clients who are seeking quality service, "when they need and where they need".  We help our clients in Accounting, Business Advisory, Tax, Compliance and Risk Management.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our people are members of Institute of Chartered Accountants of Australia, CPA Australia. We are Registered Tax Agents and ASIC agents. The partners have a combined experience of over 40 years in accounting field and have helped individuals and business alike in their business and personal finance need.

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