Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we have our P/L insurance and always provide outstanding services. The work basically speaks for itself as it's always a same day service. we are always happy to accommodate our customers if for any reason there may be some technical issue out of our control. As general focus is to make the customer happy always.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always planned big b'day parties as a youngster and worked in organising social & fundraising events in previous jobs and really just started to focus on what I can bring to peoples life encompassing all my life's skills & hence how I came to work in the events industry.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of the favourites is how one of my main customers is always pleased the way I handle each job with professionalism. Just because I have serviced them for many years now I never take anything for granted and work hard to always please them and when this is acknowledged by them it is a great feeling.

Question 4

What do you like most about your job?

Accepted Answer

I like that every job is different & unique. We deal with all kinds of people from all walks of life. we work in many venues & locations making each & every event special for us as it never gets monotonous and we love seeing our customers happy.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you available on a particular date. Are you competitively priced. Can you provide your services for this event. What can you offer in terms of wow factor. Can you work together with us to make the event a success.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most commonly asked is how much. We let them know it is based on their requirements as each job is completely unique and the logistics surrounding it are different.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been working in the industry for many years and know the ins & outs of the events industry. We have seen what works and what doesn't and what simply makes the wow factor for any event. We work together as a partner with our client & am to achieve the outcomes wanted as if it was our own event.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer professional event party hire solutions with modern professional level equipment to make their special event a memorable & successful one for all. We listen to our customers and ensure we fulfil their expectations.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the date, times from start to finish, access time to set up and pack down and if there are any time restrictions on either end. Venue & location, all requirements, budget in mind.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

TIP 1. Do your research & see what the going prices are out there TIP 2. Do what you can yourself & save on general labour TIP 3. Keep the focus on what you want to achieve & budget for this

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are pleased to be able to offer all first time customers a 20% discount on all hire equipment for any event in 2015. Whether corporate, wedding or private events.

Question 12

What makes your pricing competitive?

Accepted Answer

We understand that everyone needs to watch their bottom line in this ever increasing world of rising costs so we tailor a package to suit the budget of the client ranging from basic needs and up to the WOW factor.

Question 13

How do you normally charge for your service?

Accepted Answer

We normally charge per job as per requirements needed. We generally prefer EFT payments or cash is fine. We tailor a package to suit each individual client and meet their needs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in audiovisual services for all events. Sound / lighting / video / staging / entertainment solutions.  We utilise only professional level equipment ensuring a smooth running event.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in business for over 10 years now and have worked on multitudes of corporate, wedding & private events. Have successfully trained in music technical production, audio engineering & event management.

Dragone Productions

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