Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We hold adequate Product Liability/Public Indemnity insurance up to 20 million dollars.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We're a small team based in Fortitude Valley that thrives off our word-of-mouth clients. It's our passion to ensure our clients get the best results as it means they come back to us in the future. Make sure to Google us to read some of our reviews.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Donohue Consultancy are not like any typical web design agency. We’re the consultants you hire for a 5-star experience, a team that’s accountable for producing only the best results.   Because of our approach, we’ve been praised by clients and partners alike, our online reviews speak for themselves (Google us!)

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. We'd like to know the background of the business and what you're trying to achieve.  2. If you are on an existing website, what were the pain points you were having? 3. What do you expect to get out of the work we complete for you?

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Make sure you ask a lot of questions and ensure you have all your requirements ready, this saves in overall project costs and prevents delays in going live.  2. We're visual creatures. Having at least 2 competitor sites you like is a great way for us to understand the look and feel you're after.  3. Make sure any integrations and 3rd party services (marketing systems, credit card gateways, etc) are all signed up for and ready to go. It's common to be held up by 3rd parties which delay projects from going live.

Question 6

What makes your pricing competitive?

Accepted Answer

Website costs vary with complexity as no two sites are the same. During our initial phone consultation, we discuss your current pain points and what you're trying to achieve with your website so that you receive a website that scales with you, saving costs of re-platforming in the future.  We also work within budget constraints and work with you to prioritise requirements so that you receive a quality website finish without breaking the bank.

Question 7

How do you normally charge for your service?

Accepted Answer

Donohue Consultancy will spend time to understand your overall requirements and provide a fixed cost for its services so there is no hidden surprises later on.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Donohue Consultancy is experienced in the retail and wholesale ecommerce industry for our in-depth understanding of these markets. An online retail/wholesale site is more than just design. It's about product and category data, order management, logistics and shipping, inventory management, point of sale and sales channels and marketing integrations.   Donohue Consultancy also has a complete in-house design team that can provide mock-ups and customised design with SEO and mobile-friendly usability in mind.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Check out our portfolio for our most recent work: https://donohueconsultancy.com.au/portfolio/

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