Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured. Followed by our Public Liability certificate, transit insurance, cargo and freight and also the protection to all our crew members under our Workers compensation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Doctor Move started over a decade ago now. With only one truck, our now CEO was driving and moving houses in Sydney and all around. After a few years, we have also started to move our Canberra community. Now we're please to work on both cities locally plus the interstates.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We guess we've had many different stories thorough out this last decade moving people all over the cities but the one to be shared: When we had to use one ferry with 2 of our trucks, in order to be able to land on a new property. The clients were delightful in the end and our guys had a lot of fun!

Question 4

What do you like most about your job?

Accepted Answer

To be able to provide people with a quality time, and by somehow, be part of their new lives since we are moving their belongs from and to a new home sweet home.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Firstly if they are fully insured. What are the charges and methods applied. What is the correct truck size. Give all informations about their access, both pick up and new address. Addresses can affect the timing taken and number of team members on the day.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The list of question can always differ, based on different needs. However, there are some main points that all customers enquire. Such as insurances, charging methods, pricing and timing.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

There are many reliable and good companies around fortunately. At Doctor Move we are always making sure to follow standard procedures, training for our team members, and have all types of insurance to cover. Even though accidents can happen, we are prepared to avoid them in any case.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Doctor Move is a company made by real people, no sub contractors, all trucks equiped with tailgates, protective blankets, tools, GPS tracker, and trained crew. Our office support team is available in real time, with passionate and reliable staff. Doctor Move understands our industry and values.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Main things we need in order to provide a quotation will be: Physical addresses, names, a contact number and an email.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We send our weekly moving guideline by our clients via email. On this guideline, we are fully informative with many tips and suggestions prior their move.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a cheaper quotation for any client, that gives us another quote from other companies under the same services, qualifications and methods.

Question 12

What makes your pricing competitive?

Accepted Answer

Our company is fully protected by all types of insurances, all vehicles monthly inspected, equiped all team members fully trained.

Question 13

How do you normally charge for your service?

Accepted Answer

By the hour, or under a fixed price quotation. NO HIDDEN COSTS. We also can send an ONSITE ESTIMATOR prior.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialised in RESIDENTIAL relocation. If we face an OFFICE relocation, we are more than capable to move it all. However, we are no able to work on electronic materials that might need specific crew to work on.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our team members since the office to the trucks - are all fully trained, open to give the right support. The culture of the company is made by real people, who's in the industry for over a decade now in both Canberra and Sydney.

Doctor Move Pty Ltd

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

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Customer

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About Oneflare

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Doctor Move Pty Ltd Verified Business

Business contact details

Opening hours

Business description

Badges and awards

Accepted payment methods

Browse removalist experts by suburb

Services

Qualifications

Add your review

Reviews (24)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Doctor Move Pty Ltd