Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our work is 100% guaranteed. We are confident that the customer with be very satisfied with our work and that they will return again. We are insured as this is a legal requirement.

Question 2

How did you decide to get into your line of work?

Accepted Answer

To be successful in this feed one needs to be passionate about people as well as passionate about being able to assist them in solving their problems and providing them with a solution to their needs. It is this passion that allowed me to decide to get into this line of work.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Buying a new property can be one of the most stressful processes that people go through. What excites me best is when a client trusts us so much and allows us to do the work on their behalf whilst providing them with continuous feedback and taking away any stresses eliminating their concerns.

Question 4

What do you like most about your job?

Accepted Answer

As we are passionate to provide each and every customer with the highest quality service to meet their needs. What we most like about this job is the fact that we are confident that we will provide the client with the required solution and that they will walk away happy and with a smile on their face.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask about what is involved in the cost quoted. Unfortunately some professionals are charging lower prices but the customer either gets extra charges added to their invoice at the end of the job or doesn't get the required quality.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers always want to know about both the level of confidence that we have as a firm in providing them with a solution that will meet their need. They are also wanting to make sure that the service is both personalised as well as at a reasonable cost.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We provide first class personalised services to ensure that we meet the clients need and assist with their request ensuring that they receive the highest quality work.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

"We are real people who are approachable and driven to help our clients succeed.  Our personal backgrounds include real-world experiences just like yours including things like raising a family, running a household, being an employee with varied corporate life skills and owning a business. As a consequence we can relate to most of the situations life dishes up to us all.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will need to know the details of their request. Why they need the service. The motive behind it and what solution they require to achieve. We need to ensure that we provide the customer with what they require.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The customer will need to ensure that they understand exactly what they need. They will also need to ensure that they are receiving the exact requirements needed before accepting any quote and always to compare apples with apples.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Fixed fee on all conveyancing matters. This includes:  • Preparation of contracts for sale or purchase of land  • Contract review  • Property settlements and negotiations  • Commercial & Retail Leases• Mortgages, refinancing

Question 12

What makes your pricing competitive?

Accepted Answer

We provide a very high standard service at very competitive pricing. We also take the time to ensure the customer is informed at every step of the way as well as give them the confidence that the service is personalised to their specific circumstances and that the number one motive is to provide them with a successful solution for their needs.

Question 13

How do you normally charge for your service?

Accepted Answer

We are flexible in the way we charge. We accept money deposited into our account, bank cheques, cash or we charge at time of settlement once the job is finalised and the customer received their required service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Conveyancing • Preparation of contracts for sale or purchase of land  • Contract review  • First Home Buyer’s grants  • Stamp duty exemptions  • Property settlements and negotiations  • Commercial & Retail Leases  • Mortgages, refinancing & property deposit bonds

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We will work with you in an effort to help you achieve your goals and allow you to feel in control of your matters. It is important to us for you to be able to move on with your life with your dignity intact.  Our skill and experience means that we are able to handle your matter efficiently and cost-effectively.

DINA Lawyers

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