Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Your investment will be one that will last for many years. In many cases, our décor will outlast the furniture in your home and the quality is such that they can become family heirlooms.  We promise a distinguishable style and unsurpassed quality presentation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved working with people and helping them be happy. Photography was an amazing opportunity to give something back to my community using my creative talents.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

......This was to be my first photographic expedition so I had no idea what to expect – armed with no expectations all I can say is this was truly a once in a life time experience !  One that everyone should have, and it definitely needs to be on your bucket list if it isn’t already.......I can’t thank you enough for always going that extra mile, always making every game drive incredibly exciting!!  Yes, we did freeze our buts on some of the early morning starts, but it was oh so worth it!!!!

Question 4

What do you like most about your job?

Accepted Answer

I Love People, I Love adventure, I Love Families and I Love Life. Nothing is more important to me than my family. I am sports mad, super adventurous and a creative cook. I think I'm ok at playing the piano, super keen chess player and I'm hoping my wife agrees to a 4th baby one day.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask Is your Photographer an Accredited Professional? An Accredited Professional is trained, skilled and educated. The AIPP is committed to improving the standard of the profession. The status of an Accredited Professional is recognition that your photographer and/or video producer is equally committed. Ask if they are personally comfortable with doing this type of job for you? Its more than being than being able to do the job, find out if they are personally passionate about doing it too.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can I get a CD of the images? Dezire Studios specialize in the production of fine photographic prints. A preview disc of the images will accompany your Album and print order and can be used on social networking sites like facebook or for mailing to friends and family. If you would like to purchase a high resolution disc, we have several purchase options  Images are archived for 5 years into our secure library system.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What is important to you? Is it the same that is important to us? What is your story? Life? Love?? Laughter??? Experiences, People, Memories. I love telling peoples story, and having them trust me with their most important memories.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

1. Our Personal Approach - We offer the same high standards in images and products that the large Studios run, but we do so in a very personal way. We treat each Wedding client individually and personally. We find that our clients return to us years later to have their family portraits taken, or with their new babies and children to have them photographed, and we will often Photograph brothers, sisters and other family members Weddings and Portraits further down the track. We believe this is because we make the extra effort for YOU. See the about us section of our website to see personally who we are.  2. Our style - Our clients often tell us that their Photos are amazing because they are so natural and real. Our aim is to make you feel like you are not even having your picture taken - Yes we do pose you, but its more about subtle direction, rather than a fashion magazine feel, which will make you feel more comfortable and enjoy your Wedding day experience.We approach your Wedding day with a candid and natural style. We are easy going, we listen to what you are after and you will find our personality and rapport with you and your family will play a huge part in you enjoying your Wedding and the images we produce from it. When you come to meet us we will show you from real Weddings what our clients have said about us.  3. Our commitment and Service - What 15 years in business has shown us is that you are only as good as the commitment you give to your clients. Yes sure we have Photographed a lot of Weddings in that time and have experienced so many different locations with a variety of lighting situations and people of different cultures and backgrounds to deal with, but one thing remains the same - A commitment to you and your Wedding day. We make a commitment to covering your Wedding day however it goes and whatever happens at it and producing a timeless treasure for you and your family to cherish and enjoy forever. Our business is not about working a couple of our hours on a Weekend. We know with each Wedding we are committing plenty of time before, during and after the Wedding just to you. We are also committing our talents, energy and years of hard work studying and mastering our skill as well as the best professional equipment. This is all done for your Wedding day.  4. Our Energy - What you will find in your experience with us is our energy to motivate, excite and enliven your Wedding day. Of course we have the respect for you, your family and your Wedding day. Throughout the day and the time we spend with you after the Wedding we will provide a positive energy that will inspire and exhilarate you. Many people looking at our images will say that they have an energy about them and we want to provide your Wedding experience with the same.  5. Our images - All of the above reason are invalid if the standard of our images is not up to scratch. We assume you have visited our website, but go back and take a closer look and see if they meet the standard you deserve for your Wedding. We feel confident that they will. Why? Because our clients tell us that they love them and they come back again and they send others our way. We have over the years won several professional Photography awards at state, national and international levels. These images are judged by high practicing professional Photographers assessing our images for their style, originality, creativity as well as technical and artistic aspects. But even with success at a such a high level nothing compares to the satisfaction we receive from having our clients viewing their personal images and saying to us "We love them". The core of our business is more than just taking photos - It is about making people Happy.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Basically we need to know what you require from us. The type of service e.g Wedding, Portrait, commercial or workshops/training. The more details you can give about the location, the amount of time you may need our service and any other factors are always helpful

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Its important to do your homework and to save money here are 3 quick tips: 1. Book Early, don't hesitate... Good Photographers go quick, so make sure you get the one that will do the best job for you. 2. Allow the Photographer input int the planning stage - Only they understand lighting conditions and timing from years of experience 3. Choose quality from the beginning - Initially it may sound more expensive but in the long run it will cost you less going with high quality options

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One Flare referrals will receive the following offers: - A FREE Style Art print valued at $210 with every Portrait Booking - A FREE Parent Album Valued at $595 with every Wedding Booking

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because it is exceptional good value for money. We use Quality presentation products that stand the test of time. It doesn't matter how much people spend, they will feel ripped off if what they end up with is no good. And we ensure that you will love everything we offer.

Question 13

How do you normally charge for your service?

Accepted Answer

We have a very competitive pricing structure with flexible options for our client base. A fee covers our creative talent and we offer al la carte options as well as value packages from our product range.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Photography is a very broad area these day and we have worked in just about every area within the industry during our 15 years. We specialise in one of a kind customised Wall art Portraiture and High end Wedding Photography including Bespoke Albums. Quality is our forte every day of the week

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Nothing beats the satisfaction of delivering the priceless memory created by our photography studio to our lovely clients. However, another rewarding part of being a professional photographer is being able to express yourself through your creative abilities in awards an competitions. Each year we have the pleasure of submitting our most creative and finest images to a judging panel of master photographers and present before a professional group of our peers and associates.  In 2014 we received an associate ship of the Wedding Portrait Photographers International (WPPI). We also received our associate ship of the Australian Professional Photographers (AIPP). These awards are accumulated over a sustained period of success and accolades.  Here are some of the recent accolades we have received in the professional photographic industry  AIPP – AUSTRALIAN DOCUMENTARY PHOTOGRAPHER OF THE YEAR – RUNNER UP – 2014  AIPP – AUSTRALIAN ALBUM OF THE YEAR – RUNNER UP – 2014  AIPP – WA DOCUMENTARY ALBUM OF THE YEAR – 2014  AIPP – WA RUNNER UP FAMILY ALBUM OF THE YEAR – 2014  AIPP – AUSTRALIAN ALBUM OF THE YEAR – RUNNER UP – 2013  AIPP – WA JOHN WHITFIELD KING AWARD WINNER – 2013  AIPP – WA RUNNER-UP TRAVEL PHOTOGRAPHER OF THE YEAR – 2013  AIPP – WA RUNNER UP WEDDING ALBUM OF THE YEAR – 2013  AIPP – AUSTRALIAN ALBUM OF THE YEAR – RUNNER UP – 2013  AIPP – WA JOHN WHITFIELD KING AWARD WINNER – 2013  AIPP – WA BEST TRAVEL PRINT – 2013     Below is a list of the success we have had in these professional photographic competitions  2013 – John Whitfield King Award at WAPPA (Western Australian Professional Photography Awards  (This is the highest individual accolade for a people picture) Named after the late John Whitfield-King and amazing Photographer  2013 – Best Travel Print – WAPPA  2013 – Highest Scoring Travel Print – WAPPA  2013 – Runner up/Finalist – Travel Photographer of the year – WAPPA  2013 – Runner up/Finalist – Wedding Album of the Year – WAPPA  2013 – Gold – Travel category – WAPPA  2 Silvers – Travel category- WAPPA  2 Silvers Wedding category- WAP  Silver in Family Portrait category  Silver in Wedding Album category.  2010 – 2 Silvers Wedding photo journalism category – APPA (Australian Professional Photographers Association)  2010 – Silver Distinction in Wedding category – WAPPA  2010 – Silver in Wedding category – WAPPA  2010 – Silver in Open Portrait category – WAPPA  2010 – 3 Silvers in open category – International Aperture Awards  2010 – 3 Bronze in open category – International Aperture Awards  2009 – Silver in Wedding Category – WAPPA  2009 – Silver in Wedding Photojournalism category – APPA

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