Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a 100% guarantee of our work and we have up to date Liability and Workers Compensation Insurances.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started working for my father who ran the business for many years. Then took over the business and have kept it running as a family business.

Question 3

What do you like most about your job?

Accepted Answer

Customer satisfaction. It's nice to see such great testimonials come in and go onto our listings online.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Make sure they have a license for their trade and check out testimonials online. Ask for a quote or estimate before works commence and make sure you know exactly what they are quoting on.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Cost is always the first factor, we issue a introduction to DY Plumbers letter to all new customers, outline what you can expect of our service and charges for each area of plumbing.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We turn up on time, leave without a trace other than the job done. Our plumbers know how to use a phone so will call if any issues that need discussing

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We offer friendly clean tradesman who tidy up after themselves, competitive pricing and many years experience in both residential and commercial plumbing.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

All contact details and detailed description of job to be done.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

New customers always receive a Gift voucher for $10 off next service, once their first invoice is paid in full. Voucher is also available to pass on to family and friends to use.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge an hourly rate with a minimum one hour charge (discounted hourly rate thereafter). Invoices emailed to customers. We offer free quotes so no surprises when you receive your invoice.

Dee Why Plumbers

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