Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are required to be fully insured, and we guarantee our work

Question 2

How did you decide to get into your line of work?

Accepted Answer

My first employment was as an accounts clerk, then debtors clerk - felt there had to be something that ties it all together and found bookkeeping.  I have been a bookkeeper for over 30 years half of which is within my own business as a BAS Agent.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

6 years of backlog in pays and superannuation, data entry - took us 6 months and still there after 15 years

Question 4

What do you like most about your job?

Accepted Answer

Being able to sort out Small business owners messes with regard to their paperwork, being able to source help for any questions they may have, being able to see them become more confident knowing that their bookkeeping is done properly

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1.  Are you a registered practitioner - if answer is not yes, go somewhere else 2. Are you part of any registered associations - if answer is not yes - go somewhere else 3. What qualifications have you received 4. How much experience do you and your staff have.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge - as a full service bookkeeping business this depends on what is required by the business owner with regard to their bookwork.  To ask a BAS Agent what their hourly rate is without any information is to receive the answer "if you are asking that, you have no value placed on the work to be done, as such you cannot afford a bookkeeper or our services"

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Attention to detail, level of care given to the client.  We treat our clients with the same efficiency and care as our own paperwork.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Provide service over and above what would normally be classed as service, we have extensive knowledge and industry backups so that if a client asks a question we are unsure on, we get fast, correct answers through our network of professionals.  Our call back is within 2 hrs of the initial call should we be unavailable at the first instance.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is required with regard to business bookkeeping - amount of statements, how many employees, Accounting system currently used (if any), Business vehicles & Usage, Fuel Tax Credit Claimed,   What is required by the owner by way of specialist reporting What accounting system is currently used

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clients can save money by not using the "business bank account" as a personal one - reduces processing time.   Having the correct paperwork sorted or uploaded  Making sure all paperwork required is handed over and that all related bank statements are to the end of the period, any employees paperwork is at hand for entry into the relevant system.

Question 11

What makes your pricing competitive?

Accepted Answer

We Charge Set rates for our work which our clients prefer as they know exactly what is coming out of their accounts at any given week/month/quarter.  Cash flow is easier to regulate for them also

Question 12

How do you normally charge for your service?

Accepted Answer

We charge via invoice which is then direct debited from our clients bank accounts 7 days after, otherwise we are COD.  All work has backup paperwork to help with any queries or questions if they come up.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are Registered Qualified Certified BAS Agents - which standard is required to be registered with the Tax Practitioners Board, have personal indemnity insurance, legally qualified to register and lodge Business Activity and Payroll Activity statements with ATO.  Specialise in ALL facets of Building & Construction, Manufacturing, Landscaping.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 30 years experience in many industries, qualified BAS Agent and Certificate IV in Financial Services.  Payroll Administration certificate IV

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