Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All lawyers in Victoria are required to hold professional indemnity insurance through the Legal Practitioners' Liability Committee ("LPLC"). Cruz Legal holds the required insurance with the LPLC.

Question 2

What do you like most about your job?

Accepted Answer

We are focused on achieving a great result by working together.  We like it when our clients smile at the end :-)

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients often ask if they will "win in Court" or "how much will it cost"? Honestly, it's never possible to guarantee a win to any client, as the outcome depends on too many variables, such as the client's account, their opposition's account and sometimes unforeseen circumstances that arise.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We can advise you whether we can assist you or not, even before we meet.  We won't take on your matter unless we are confident we can help you. You can assist us by being honest, clear and working with our team. Remember that we are here to help you.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

Cruz Legal's focus is on providing timely and accurate legal advice without compromising on quality, ensuring a better service to our clients.  We have a combined experience of nearly 10 years in the legal industry, with a focus on property, small business and criminal law.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Apart from fixed-fee types of work (eg conveyancing, standard Wills and Powers of Attorney), we need a clear factual account of the matter, which we generally obtain from you in the first meeting.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Please bring all documentation to your meeting with our lawyers and have a chronology of events (ie your story with facts, dates and times) clearly set out.  2) Answer all questions asked by the lawyer clearly and honestly. 3) Bring a friend or support person with you if it helps.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For clients who engage us through OneFlare, we offer a special of $350.00 (plus GST) for standard individual Wills, please mention this at the time of contacting us. Otherwise our standard Wills are $450.00 (plus GST) each or $750.00 (plus GST) for 'mirror' Wills (ie husband/ wife, partners).

Question 9

What makes your pricing competitive?

Accepted Answer

Cruz Legal differentiates its boutique services by ensuring clients understand and manage their various legal needs easily, with smarter client engagement, straightforward advice, flexible client meeting locations, fixed-fee billing arrangements (for non-litigious matters) and reliable legal service

Question 10

How do you normally charge for your service?

Accepted Answer

We usually quote a fixed fee for most legal services (ie conveyancing, leasing, franchise document review, contract reviews).  For litigious matters (ie going to court) we charge an hourly fee and we will indicate a fee range, depending on the type of matter.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We have experience in many areas of the law, including business, property and criminal law.  Our focus is to achieve realistic and practical outcomes that support our clients best interests, allowing clients to focus on other, more important parts of their lives.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Principal Partner has nearly 10 years of experience in private practice and as a government lawyer.  Our work is more comprehensive than many of our competitors, some of whom may undertake only the minimum work required in order to keep their costs lower.

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