Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

One job that really stood out was helping a young family move out of their first home. They were overwhelmed, emotional, and worried about how everything would come together on moving day.  By taking the time to plan properly and keeping communication clear, our crew handled the move smoothly and with care. When we finished, the family told us they finally felt relief and could enjoy settling into their new home — knowing everything had arrived safely and intact. Moments like that remind us why trust and care matter so much in what we do.

Question 2

What do you like most about your job?

Accepted Answer

What we enjoy most is taking the stress out of what can be a very overwhelming day for our customers. Moving is a big moment in people’s lives, and being able to turn a stressful situation into a smooth, positive experience is incredibly rewarding.  Seeing the relief on a customer’s face once everything is safely moved and settled makes the hard work worthwhile every time.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask:  - Are you AFRA accredited and do you operate to industry standards? - How is your pricing structured, and is it charged door-to-door? - Are there any additional fees for access, stairs, or special items? - What experience does your crew have with similar moves? - How do you protect furniture and plan the move to avoid delays?  Asking these questions helps ensure you’re hiring a professional mover, not just labour hire.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

ow do you charge for your service? We mainly charge on an hourly, door-to-door basis, starting when our crew arrives and finishing once unloading is complete. Call-out fees are quoted based on suburbs.  Are there any hidden or extra fees? For hourly services, there are no extra charges for stairs, lifts, or difficult access. Any specialty items are discussed upfront.  Are you AFRA accredited and why does that matter? Yes. Being AFRA accredited means we operate to strict industry standards, with trained crews and audited processes — not casual labour-hire moving.  How long will my move take? That depends on access, volume, distance, and preparation. With good planning and packed items, moves usually run very efficiently.  Can you dismantle and reassemble furniture? Yes. Furniture dismantling and reassembly can be done as part of the hourly service where required.  Do you handle interstate moves? Yes. We service Western Australia and nationwide, including interstate relocations.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Customers trust us because we’re AFRA-accredited, which means we operate to strict professional and operational standards, with audited processes and trained crews.  With over 15 years of experience, clear communication, and transparent door-to-door pricing, we show up prepared, treat belongings with care, and deliver exactly what we promise. Reliability and trust are built into how we work, not added on.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose Crusader Removals because we’re AFRA-accredited, meaning we operate to strict industry standards and audited processes — not casual labour-hire moving.  With over 15 years of experience, trained crews, and transparent hourly pricing with no hidden access fees, we deliver professional, reliable moves across WA and nationwide. We treat your belongings with genuine care and focus on making your move smooth and stress-free from start to finish.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we typically need a few key details:  - Pickup and delivery suburbs/addresses - Move date and preferred time - A brief inventory of furniture and boxes - Access details at both locations (stairs, lifts, parking, distances) - Any specialty items (e.g. pianos, pool tables, large safes) - Whether the service is hourly or fixed-price  This information allows us to plan correctly, avoid surprises, and provide clear, upfront pricing

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be Packed and Ready Having boxes packed and items ready to go before we arrive reduces time on the job and lowers the total hourly cost.  2. Declutter Before Moving Day Selling, donating, or disposing of unwanted items means less to move, faster loading, and a cheaper overall move.  3. Make Access Easy Clearing driveways, reserving parking, and keeping walkways clear helps our crew work efficiently and saves time.

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we operate efficiently, transparently, and to AFRA-accredited standards. For hourly services, we charge clear door-to-door rates with no extra fees for stairs, lifts, or difficult access.  With experienced crews and well-planned moves, jobs are completed efficiently — saving you time and keeping overall costs down without cutting corners.

Question 10

How do you normally charge for your service?

Accepted Answer

We primarily charge on an hourly rate for local moves, which is calculated door-to-door — from when our crew arrives at the pickup address until unloading is completed at the delivery address.  A call-out fee applies based on pickup and delivery suburbs. Fixed-price quotes and specialty items can also be arranged where required and are discussed upfront.  For large Local moves, Regional and Interstate we calculate costs on the total volume of your consignments (per cubic metre).   Storage starts from as little as $99 per week.  Get in touch with us now for an obligation free quote.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. We specialise in professional, standards-based removals, operating to AFRA-accredited processes rather than casual labour-hire moving.  Our focus is on well-planned household and interstate moves, careful handling of furniture, and efficient hourly services with transparent pricing across WA and nationwide.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 15 years of experience in the removals industry and operate as AFRA-accredited removalists, meeting strict professional, safety, and operational standards.  Our teams are trained in correct lifting techniques, furniture protection, packing methods, and efficient loading procedures. This experience and training allow us to complete moves safely, efficiently, and with genuine care for our customers’ belongings.

Crusader National

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What do you like most about your job?

Unique selling points

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Crusader National