Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YOU'RE IN SAFE HANDS!  CROSS' Carpets carries current insurances, extends a 12 month quality installation guarantee and convey any manufacturer's warranties.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Tradition drives the CROSS' Carpets business...it's a family affair. Started by Pa Cross back in the 1960's it's his grandchildren that drive the business today. You can trust a family business with this kind of history!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It pays to check the fine print before you sign up to new carpet!!!  We see too many upsets to people thinking they're trusting "experts". One dear old lady came in crying because her choice of carpet couldn't be supplied so was being substituted by one completely different (a fine-print trap).

Question 4

What do you like most about your job?

Accepted Answer

Nothing beats our ever-growing hoards of satisfied "repeat" clients!  CROSS' Carpets are committed to quality, service and providing natural, eco-friendly products, whilst  building enduring business partnerships with valued clients that drives ongoing word-of-mouth referrals.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the carpet independently graded (Australian Carpet Classification Scheme-ACCS)? What grade is it? Where will carpet joins be? (avoid high traffic areas - look at the install plan) What underlay are you using? (can extend carpet life) Who is the manufacturer? Product name? Colour? Warranty?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

WHAT TYPE OF CARPET FIBRE DO YOU PREFER? WOOL? NYLON? POLYPROPYLENE? The answer is easy...WOOL WINS!!! Wool, your natural choice is:- o Easy to clean and naturally stain and soil resistant o Hard wearing and maintains its appearance for longer o Durable and bounces back to shape more readily

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Nothing beats a "TRACK-RECORD" and CROSS' Carpets have the best in the business...a track-record that's impeccable...a business driven by repeat business and word-of-mouth referrals day in day out!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

You get to choose from the most affordable "Budget" products through to the most "Exclusive" imported ranges of select products available only at CROSS'. Better still, if you email us your best quote with the product name, colour, specifications and quantity all detailed we GUARANTEE to save you!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Carpet comes in broadlooms, generally 3.66 metres wide (12ft) so the less planning that goes into salvage the more that can be wasted. Send through a plan of areas to be covered with accurate room measurements, how much you'd like to spend and your preferences. We'll reply with the best choices!

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Having new carpets or other flooring alternatives installed? Here's "3 Surefire Ways You Can Save":- 1. Remove all furniture from the room/s yourself 2. Remove/dispose of existing flooring yourself to add to your savings 3. Leave all "smooth-edge" in place for new carpets to attach to

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Buy from current warehouse stock and have your purchase shipped within 48-hours of your first contact with CROSS' and our special offer to you is FREE SHIPPING AUSTRALIA-WIDE (min. orders apply).

Question 12

What makes your pricing competitive?

Accepted Answer

A reputation built across three generations, since 1966 means CROSS' have earned the absolute BEST BUYING PRICE in the flooring business. Manufacturer's compete for our volume business and the SAVINGS ARE PASSED ON TO YOU!

Question 13

How do you normally charge for your service?

Accepted Answer

Once you're 100% satisfied with your selection, confirming your order is easy. You'll get a proposal detailing every aspect of your order including price. Fill in your preferred job date, deposit details (50% gets you underway), sign & return. Pay the rest after the job's done and you're 100% happy!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

DO YOU CARE FOR THE ENVIRONMENT? WE DO TOO!  CROSS' specialize in Natural Flooring Solutions and have the widest collection available for you to choose from, including:-    o  100% Pure New WOOL    o  Alpaca...untainted and pure    o  Llama...a gift of nature    o  Sisal, from the field to you

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

You'll be drawing on over 100 years of combined experience from the most qualified team in the business. CROSS' Carpets is amongst the most revered of flooring specialists nationwide.

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