Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business and all work is guaranteed. We registered with all required departments in the Print/Media industry and comply with required guidelines.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Through family. We have been in print business for years overseas and now in Australia and love what we know best

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client was trying to print an urgent order for 68 pager booklets 16,000 copies in 3 business days. His regular print supplier to him he's dreaming, so we went on for search till he found us and we said yes we can, and we did. (nothing is ever impossible when your have great team behind you).

Question 4

What do you like most about your job?

Accepted Answer

Print industry changing rapidly due to technology and to be able to have a up-to-date factory it's a great place to be working at. We work very differently to most other printer a great team of people making work enjoyable.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you need Graphic Design, Offset colour printing or Letterpress Printing?  • We provide complete design packages along wit stationery and marketing materials. • We are equipped with high quality printing press and finishing equipment to produce any print job from business card to marketing material and catalogs and booklets printing.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can we have the job by this time? Being equipped with a high quality A1 LED 8 Colour offset press (which can print 12,000 A1 sheets per hour 2 sided we are very confident in saying yes to more print jobs and have the ability to deliver on time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We respect each order coming our our factories and treat with highest of priority. We value our clients requirements and understand their situation.   If we can't deliver 100% as request we don't try.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are an experienced team and quality focused, We make sure every job is delivered in full, one time, in requested specification and on budget.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Flat size of print, Finished size of Print, Required Quantity, Number 1 or 2 side, Number of pages, Required paper/card, any Finishing option such as Cello, SpotUV, Foiling, Folding, Binding... Delivery address, and your deadline.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1- Use our standard in-hose stocks (wide range available) 2 - If possible order multiple to get the best price per item (quantity discount) 3 - By choosing standard sizes that maximise the use of space on the print run

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free delivery to all OneFlare customers Australia wide for any full price purchase. We have a factory in every major state and with that ability we can meet your deadlines.

Question 12

What makes your pricing competitive?

Accepted Answer

Our service and turnaround together with our print quality, stock quality and finishing quality and ability to print up to A1 size from quantity of 1 to 1 million.

Question 13

How do you normally charge for your service?

Accepted Answer

For consistently providing great prices we are pay on order company with only a handful of accounts and you can apply for 14 days or 30 days account depending on your work load.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We Specialise in process colour offset printing in high definition resolution. We're very good at Booklet Printing, Brochure Printing, Flyer/Leaflets Printing Presentation Folder Printing and Business Cards Printing but can also do wide range of non standard print jobs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We've been in the print industry for over ten years and have experienced staff in graphic design, pres-press, printing, bindery and packing to deliver quality consistently.

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