DHC AIR Pty Ltd

Qualifications

To meet our high standards, businesses are requested to provide as much company information as possible (such as ABN details and any relevant industry qualifications). Oneflare has been provided with the following details for this business:

Reminder: If your job requires a qualified or licensed tradesperson, always request details regarding any relevant professional licences before work has commenced and check those details on relevant industry databases to ensure they remain valid.

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Reviews (1)

• Mlgsmsf

  Oneflare review

  13 Jan 2016

  They send inexperienced apprentice to attend job, receiving instruction from his boss Matt over the phone what to do took him 2 hours to clean filters and drain water. No tools doggy ladder unsafe left mess after him. This company is con stay away from them.Book job to replace pump and this is what we recived
  DHC AIR Pty Ltd

  replied

  14 Jan 2016

  Goran I am sorry you feel this way and have felt the need to post some incorrect facts about your job. Upon booking your appointment, you advised that you electric pump was working but not pumping water. You were asked when the last service was and advised you were unsure. It was advised that a service would be best suited and you were given a flat service rate. Our apprentice attended to complete a full service yesterday afternoon. Upon arriving he found that the filter and indoor coil were completely blocked with dust. This was therefore effecting the units performance. After the apprentice cleaned the filters and coil, you then proceeded to tell him that the pump had completely stopped working. The apprentice then went about removing the indoor cover off the wall (which he did have difficulty doing) and found the pump's drain was blocked and not allowing the water through. The drain was unclogged and all the existing water drained out. The system was then tested and the drain failed to come on. It was then diagnosed that due to the neglect of the system and failure to keep servicing the unit upto date the pump had an intermittent fault. The apprentice advised you of this after consulting with our office and advised that we would get back to you with a quote to repair the pump. Upon this you then insisted that the apprentice pull the pump down and try again to get it working. The apprentice obliged and after numerous attempts the pump still did not start. Upon competing the works, you then refused to pay your bill as the unit had not been fixed and you could have done all the works yourself. IF you had kept up the maintenance of the system and been honest when contacting us about the fault from the start, this could have all been avoided. Please be aware that you were also only charged the original service fee and one hours labour, when after all your requests and arguing the apprentice was on site for over 3 and a half hours. Kind regards Tara McLeod DHC AIR Pty Ltd 1300 309 389 service@dhcair.com.au

Frequently asked questions

• What are the typical things that you need to know before you can provide a quote to a customer?

  If a repair is requested, what type of unit it is and where it is located. For an installations, what type of unit you are after, how many outlets, type of home ect.

• How can a customer save money before you start the work? Please give 3 tips

  Provide us with the name of the unit. Provide us with the model and serial number of the unit. Advise the type of fault is occurring, how long it has been occurring for and when was the system installed.