Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes – we are fully insured and guarantee a safe, professional and stress-free moving experience.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

We follow all NSW Health guidelines, maintain clean trucks and equipment, and practice safe hygiene.

Question 3

How did you decide to get into your line of work?

Accepted Answer

We saw how stressful moving can be and wanted to offer a reliable, caring solution.

Question 4

What do you like most about your job?

Accepted Answer

Helping people start their next chapter stress-free and seeing their relief when the job is done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask about experience, insurance, equipment, and if they offer clear pricing with no hidden fees.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Do you charge extra for stairs? A: No, stairs are included in our hourly rate.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

5+ years of experience, 3000+ successful moves, professional movers, clean trucks, and transparent pricing.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We combine speed, care, and reliability. Our team is punctual, polite, and treats belongings as our own.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Moving date, pickup and drop-off addresses, number of bedrooms/items, access details, and any heavy items.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Have items packed and ready.  2. Reserve parking near entrances.  3. Disassemble furniture in advance.

Question 11

What makes your pricing competitive?

Accepted Answer

Transparent hourly rates, no hidden fees, stairs included, and free plastic wrap for extra protection.

Question 12

How do you normally charge for your service?

Accepted Answer

Hourly rate with a 1.5 hour minimum booking, plus a fair quote for extra heavy items.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 5 years in the Sydney removals industry, trained team, and a record of 3000+ successful relocations.

Navarro Font De Matas, Rodrigo

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