Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My business has got Public Liability insurance. And regarding the guarantee, most of the parts have guarantee and their company is responsible for that. However, I guarantee my job as long as possible.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I called CompuCare on the advice of a friend and Hossein came quickly and definitely turned my computer crisis into not just calm but real relief.  Six months later I had a blank screen, computer wouldn't respond at all so I called Hossein again.  He fixed the problem so fast. He's an ace!

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been involved with computer systems for approximately 12 years where I have developed a suite of skills and attributes that would make me an asset to any workplace. In addition, I have received lots of positive feedback from customer, which can be seen on the website: www.compucare.info

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

• Competitive rates - No GST - The first hour $70 and the next hours will be half price. (Parts not included) • Experienced technician • No fix, No Fee policy • Local • On Site service, your home or office • Same day service at no extra charge • Police Clearance • Flexible hours: 9am-6pm / 7d

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

A brief of the problem if there is any, a brief of the exact service that they are asking for any special service.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Competitive rates - No GST - The first hour $70 and the next hours will be half price. (Parts not included) 2. No fix, No Fee policy 3. Same day service at no extra charge

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

There is a special price for students and teachers, but not for Oneflare Customers. It will be in the future.

Question 8

What makes your pricing competitive?

Accepted Answer

There is no GST and also we have a policy that says No fix, No Fee. Moreover, same day service at no extra charge.

Question 9

How do you normally charge for your service?

Accepted Answer

No GST - The first hour $70 and the next hours will be half price. (Parts not included) The amount can be transferred or in cash.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

1. Computer Repairs 2. Virus & Spyware Removal 3. New Computer Set Up 4. Internet Connection Set Up and Troubleshooting 5. PC Optimisation (speed up computer) 6. Networking (inc. wireless set up and security)

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I love working with computers and have been involved with computer systems for approximately 12 years where I have developed a suite of skills and attributes that would make me an asset to any workplace.

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