Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured with Public Liability and Professional Indemnity.  We guarantee that we will deliver the service you requested. When the job is finalised we ask you to look over it and advise us if you would like anything changed or added.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I could have been happy with just being an accountant and I will have to admit that my decision to progress to a higher level and become a tax accountant was an effort especially studying for a degree while you have young children.  Now, I know it has been worth it as I enjoy helping people and

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have been lucky to have met some very good people throughout my career. Since having my own practice I have found that by providing a pro-active service and sharing my knowledge willingly, I have been  thanked by the support received  and hence the amount of referrals.  Thank you:-)

Question 4

What do you like most about your job?

Accepted Answer

I like to help people reach their goals in their business and personal pursuits.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What are your qualifications? How many years experience in taxation do you have? How timely is your service? Will you take the time to explain whatever I need to know. Will you offer advice which is important to me. Can you suggest ways to improve my profitability? Will you support me in liaisons with the ATO? Are your rates reasonable? What can I do to keep my rates down?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will the job take?  Individuals with no investments are usually completed while they wait.  Depending on the type of business, most business jobs are completed within a 2 - 3 week time frame, however, this time will vary if not all information has been provided or it is peak time for tax season.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I will lead you in the right direction to manage your business successfully and be fully compliant with the ATO. I will help you to gain the biggest tax return possible while maintaining integrity to ensure you will be safe from any possible audit outcomes by taxation authorities.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a friendly service and take the time to discuss your situation and offer the best solution to suit you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

I will require your full name, date of birth, tax file number, address, telephone number, residency status,  information on all income including investments and business income as well as all relevant expenses, partner and children details and private health details.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure you supply ALL documents in one go. Organise your income and expenses in a logical manner and if possible using excel. Supply us with electronic documents wherever possible.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Refer a friend to my business for a tax return and receive a discount on your next tax return of $20.  Refer a home loan client and receive a gift to the value of $100 immediately after settlement.

Question 12

What makes your pricing competitive?

Accepted Answer

We regularly check our competitors prices.  Your tax returns will not automatically be higher every year as it will change depending on the volume of work which could make the price go up or down.  Off course we will consider small price rises as the years pass in line with the increasing costs of services.

Question 13

How do you normally charge for your service?

Accepted Answer

Our fees are charged by using a mixture of set prices and time based charges.  The charge will depend on how well organised your affairs are and the volume of work to be done.  We are happy to quote prior to taking on a job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I specialize in property investments.  I can offer you advise to gain the best tax solution and also assist you to obtain finance suited to your needs.  The loan you use for your investment is crucial in obtaining the best tax advantages. Find out the pros and cons before you invest.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have the following qualifications and 20 years experience. - Professional National Accountant - Mortgage Broker ACL 395605 - Bachelor of Commerce - Registration of Tax Agent - Public Practice Certificate • Fellow Member of the Institute of Public Accountants - Cert IV Assessment and WorkplaceTraining - Cert IV in Financial Services (Finance/Mortgage Broking)

Cockburn Financial And Business Services

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