Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Clean With Care is a fully insured business, ensuring peace of mind for our clients. We stand behind the quality of our work and guarantee our services. Our commitment to excellence means that if you are not completely satisfied, we will address any issues promptly to ensure your expectations are met.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, Clean With Care does not require customers to share their COVID-19 vaccination status. We prioritize the safety and privacy of our clients while adhering to all health guidelines and protocols to ensure a clean and safe environment.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At Clean With Care, we have implemented comprehensive COVID-19 measures to ensure the safety of our clients and staff:  Enhanced Cleaning Protocols: We use hospital-grade disinfectants and follow rigorous cleaning procedures to sanitize high-touch surfaces and common areas.  Personal Protective Equipment (PPE): Our staff are equipped with appropriate PPE, including masks, gloves, and face shields, to minimize the risk of transmission.  Regular Training: We provide ongoing training for our team on the latest COVID-19 safety practices and guidelines.  Health Screenings: Our staff undergo regular health screenings and are instructed to stay home if they exhibit any symptoms of illness.  Social Distancing: We practice and enforce social distancing measures during our cleaning operations.  Flexible Scheduling: To reduce contact, we offer flexible scheduling options and can perform cleaning services during off-hours if needed.  Client Communication: We maintain clear and consistent communication with our clients to address any concerns and adapt to changing health guidelines.  These measures ensure a safe and hygienic environment for everyone involved.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Clean With Care was founded by Kunal Pandya, who initially worked for another cleaning organisation. During his tenure, he gained valuable experience and insights into the industry. He eventually bought a franchise and successfully managed a team under him. After several years, Kunal saw an opportunity to start his own cleaning business. Driven by a passion for delivering high-quality, reliable cleaning services, he established Clean With Care, aiming to provide tailored solutions and exceptional customer satisfaction.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, one of our favourite customer stories involves a partnership with a large educational institution. Initially, the institution faced numerous challenges with its previous cleaning service, including inconsistent quality and poor communication. When it switched to Clean With Care, we worked closely with its management team to develop a tailored cleaning plan that addressed its specific needs.  Our commitment to excellence and reliable service quickly made a positive impact. The institution noted significant improvements in cleanliness, hygiene, and overall satisfaction. They were particularly impressed with our proactive communication and regular management oversight, which ensured any issues were promptly addressed.  This partnership not only strengthened our relationship with the client but also reinforced our dedication to providing high-quality, dependable cleaning services. It’s stories like these that inspire us to continue delivering the best for our clients.

Question 6

What do you like most about your job?

Accepted Answer

As the Business Development Manager at Clean With Care, what I enjoy most about my job is the opportunity to help people and understand their unique needs. I take great satisfaction in building relationships with clients, listening to their concerns, and providing tailored solutions that enhance their working environments. It's incredibly fulfilling to see the positive impact our services have on our client's businesses and to know that we are contributing to their success and well-being.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When looking to hire the right service professional, customers should consider asking the following questions:  What experience do you have in the cleaning industry?  At Clean With Care, we have over 16 years of experience, ensuring we deliver high-quality and reliable cleaning services tailored to your needs.  Can you provide references or testimonials from other clients?  We are proud to share success stories and references from our satisfied clients who have experienced significant improvements in cleanliness and overall satisfaction with our services. What cleaning protocols and products do you use?  Clean With Care uses hospital-grade disinfectants and eco-friendly cleaning products, following rigorous protocols to maintain the highest standards of hygiene and safety.  How do you handle communication and address issues that arise?  Our commitment to excellent communication ensures that any concerns are promptly addressed. We have a dedicated management team that regularly oversees our services to maintain consistent quality.  Are you insured, and do you guarantee your work?  Clean With Care is fully insured, providing peace of mind to our clients. We stand behind the quality of our work and offer a satisfaction guarantee.  What measures do you have in place for health and safety, especially regarding COVID-19?  We have comprehensive COVID-19 measures, including enhanced cleaning protocols, PPE for staff, regular health screenings, and social distancing practices, ensuring a safe environment for everyone.  What pricing structure do you offer, and are there any additional costs?  We offer highly competitive pricing with no hidden fees, ensuring exceptional value for our services. Our flexible contracts provide the best fit for your business needs.  By asking these questions, you can ensure you hire a service professional who is not only experienced and reliable but also committed to maintaining high standards of cleanliness and customer satisfaction. At Clean With Care, we prioritise understanding and addressing your unique requirements, guaranteeing a professional and dependable service every time.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What experience do you have in the cleaning industry?  Answer: Clean With Care has over 16 years of experience in the cleaning industry. Our founder, Kunal Pandya, started as a franchise owner and eventually established Clean With Care to provide top-quality, reliable cleaning services. Our extensive experience ensures we understand and meet the unique needs of each client.  2. Are you insured?  Answer: Yes, Clean With Care is fully insured. This provides our clients with peace of mind, knowing they are protected and that we are committed to maintaining the highest standards of service.  3. Do you guarantee your work?  Answer: Absolutely. We stand behind the quality of our work and offer a satisfaction guarantee. If any aspect of our service does not meet your expectations, we will address it promptly to ensure your complete satisfaction.  4. What cleaning protocols and products do you use?  Answer: We use hospital-grade disinfectants and eco-friendly cleaning products to ensure the highest standards of hygiene and safety. Our cleaning protocols are rigorous and designed to sanitise all areas, especially high-touch surfaces, effectively.  5. How do you handle communication and address issues?  Answer: Excellent communication is a cornerstone of our service. We have a dedicated management team that regularly oversees our cleaning services. Any concerns are addressed promptly, and we maintain open lines of communication with our clients to ensure consistent quality and satisfaction.  6. What COVID-19 measures do you have in place?  Answer: We have implemented comprehensive COVID-19 measures, including enhanced cleaning protocols, PPE for our staff, regular health screenings, and social distancing practices. These measures ensure the safety of our clients and employees.  7. Can you provide references or testimonials?  Answer: Yes, we are happy to provide references and share testimonials from our satisfied clients. Many of our clients have experienced significant improvements in cleanliness and overall satisfaction since partnering with Clean With Care.  8. What pricing structure do you offer?  Answer: We offer highly competitive pricing tailored to the specific needs of each client. Our pricing is transparent, with no hidden fees, ensuring exceptional value for our services.  9. Do you offer flexible contracts?  Answer: Yes, we offer flexible contracts to accommodate the varying needs of our clients. Whether you need daily, weekly, or monthly services, we can customize a plan that fits your schedule and requirements.  10. How do you ensure consistent quality?  Answer: Consistent quality is maintained through our regular management oversight, ongoing staff training, and open communication with clients. We continuously monitor our services to ensure we meet and exceed your expectations.  By addressing these common questions, Clean With Care demonstrates its commitment to providing reliable, high-quality cleaning services that meet the unique needs of each client.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As the Business Development Manager at Clean With Care, my extensive experience and dedication to client satisfaction make me the most reliable and trustworthy person for the job. Here’s why:  Extensive Industry Experience: With over 16 years in the cleaning industry and a deep understanding of its nuances, I have the expertise to address a wide range of cleaning challenges and provide tailored solutions that meet your specific needs.  Commitment to Quality: My unwavering commitment to maintaining high standards ensures that every service we provide is of exceptional quality. I prioritise consistent management oversight and regular communication with clients to ensure ongoing satisfaction.  Proactive Communication: I believe that clear and proactive communication is key to building trust and ensuring client satisfaction. I am always available to address any concerns or questions you may have, and I ensure that our team is responsive and attentive to your needs.  Client-Centered Approach: Helping people and understanding their unique needs are what I enjoy most about my job. I take the time to listen to your concerns and preferences, ensuring that the services we provide are perfectly aligned with your expectations.  Reliable Service: Clean With Care is known for its reliability, and I take personal responsibility for ensuring that our services are delivered consistently and professionally. You can count on me to be dependable and to uphold the integrity of our commitments.  Proven Track Record: I have a proven track record of successfully managing client relationships and delivering results that exceed expectations. The positive feedback and long-term partnerships we have with our clients are a testament to the trust and reliability we offer.  By choosing Clean With Care, you can be confident that you are partnering with a professional who is dedicated to providing reliable, high-quality cleaning services and ensuring your complete satisfaction.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Tailored Services: At Clean With Care, we understand that each client has unique needs. We offer customised cleaning plans tailored to meet the specific requirements of your business, ensuring optimal cleanliness and hygiene.  Local Operators: We employ local operators who are familiar with the Melbourne metro and outer Melbourne areas. This local presence ensures timely and efficient service delivery.  Experience and Expertise: With over 16 years of experience in the cleaning industry, our team brings a wealth of knowledge and expertise to every job. Our founder, Kunal Pandya, has a strong background in managing and delivering high-quality cleaning services.  Commitment to Quality: We maintain the highest standards through consistent management oversight and regular quality checks. Our commitment to excellence ensures that our services are reliable and meet your expectations every time.  Excellent Communication: We prioritize clear and proactive communication with our clients. Our management team is always available to address any concerns and ensure that our services are aligned with your needs.  Competitive Pricing: Clean With Care offers highly competitive pricing without compromising on quality. Our transparent pricing structure provides exceptional value, ensuring you receive the best service for your investment.  Comprehensive COVID-19 Measures: We have implemented rigorous COVID-19 protocols, including enhanced cleaning procedures, PPE for staff, regular health screenings, and social distancing practices to ensure a safe environment for your business.  Satisfaction Guarantee: We stand behind the quality of our work and offer a satisfaction guarantee. If any aspect of our service does not meet your expectations, we will address it promptly to ensure your complete satisfaction.  Proven Track Record: Our positive client testimonials and long-term partnerships speak to our reliability and the high standards we uphold. We have a track record of transforming our clients’ cleaning experiences and consistently exceeding their expectations.  Choosing Clean With Care means partnering with a dedicated team that is committed to delivering exceptional cleaning services tailored to your needs. Our focus on quality, communication, and customer satisfaction sets us apart from other service providers, ensuring you receive the best possible service.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote to a customer, we typically need to gather the following information:  Size of the Space: The total square footage or specific areas that need cleaning, such as offices, restrooms, kitchens, or common areas.  Type of Facility: The nature of the facility (e.g., office building, educational institution, medical facility, retail store) as different environments may have different cleaning requirements.  Frequency of Service: How often cleaning is required (daily, weekly, bi-weekly) to ensure we provide an accurate and tailored service plan.  Scope of Work: Specific cleaning tasks and services needed, such as dusting, vacuuming, mopping, sanitising, window cleaning, carpet cleaning, and any other specialised services.  Current Condition: The current condition of the space and any particular challenges or areas of concern that need extra attention.  Preferred Cleaning Schedule: Any specific times or days when cleaning is preferred or required, especially if the service needs to be performed outside of regular business hours.  Budget Considerations: Any budget constraints or preferences to help us tailor our proposal to meet financial expectations without compromising quality.  Access and Security Requirements: Information on how we can access the building and any security protocols we need to follow to ensure the safety and integrity of your facility.  Special Requests: Any special requests or additional services, such as eco-friendly cleaning products, deep cleaning, or handling sensitive areas like laboratories or server rooms.  By gathering this information, Clean With Care can provide an accurate and competitive quote that meets your specific needs and ensures a high level of service. Our goal is to deliver tailored cleaning solutions that exceed your expectations while fitting within your budget and schedule.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Assess and Prioritise Cleaning Needs:  Before we begin, take the time to assess your facility and identify the most critical areas that require cleaning. Prioritise these areas to ensure that our services are focused on what matters most. This can help reduce the overall scope and frequency of cleaning, potentially lowering costs.  Opt for Scheduled Regular Maintenance:  Regular maintenance can prevent the buildup of dirt and grime, which can be more expensive to clean over time. By scheduling consistent, routine cleaning services, you can maintain a high standard of cleanliness and potentially avoid the need for more extensive and costly deep cleaning sessions.  Combine Services:  Consider bundling multiple cleaning services together. For example, if you need carpet cleaning, window cleaning, and general janitorial services, combining these into a single service agreement can often result in cost savings. At Clean With Care, we offer competitive pricing for comprehensive service packages that provide better value compared to booking each service separately.  By implementing these tips, you can effectively manage your cleaning budget while still maintaining a clean and hygienic environment. At Clean With Care, we are committed to working with you to find cost-effective solutions that meet your needs without compromising on quality.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we are pleased to offer exclusive special deals for Oneflare customers!  Free Initial Deep Cleaning: Sign up for a regular cleaning service plan and receive a complimentary initial deep cleaning to kickstart your service with a pristine environment.  Customised Service Packages: We are offering personalised cleaning packages at highly competitive rates for Oneflare customers. Whether you need daily, weekly, or bi-weekly services, we will create a plan that fits your budget and requirements.  Don’t miss out on these fantastic offers – call us now and discover the Clean With Care difference!

Question 14

What makes your pricing competitive?

Accepted Answer

Tailored Solutions: At Clean With Care, we understand that each business has unique cleaning needs. By offering customised cleaning plans, we ensure that you only pay for the services you require, eliminating unnecessary costs.  Efficient Operations: Our streamlined processes and advanced cleaning techniques allow us to perform services more efficiently, reducing labour costs and passing those savings on to you.  Local Operators: Utilising local operators in the Melbourne metro and outer Melbourne areas reduces travel time and expenses, enabling us to offer more competitive rates.  Bundled Services: We provide comprehensive service packages that combine multiple cleaning services at a discounted rate, offering better value compared to booking each service individually.  Consistent Quality: Our commitment to maintaining high standards through regular management oversight and rigorous quality checks ensures that you receive reliable and high-quality service without unexpected costs.  Transparent Pricing: We pride ourselves on offering clear and transparent pricing with no hidden fees. Our quotes are straightforward, so you know exactly what you’re paying for.  By focusing on these key areas, Clean With Care can offer competitive pricing while maintaining exceptional service quality. This ensures you receive the best value for your investment in a clean and hygienic environment.

Question 15

How do you normally charge for your service?

Accepted Answer

At Clean With Care, we provide a straightforward and transparent pricing structure to meet the unique needs of our clients. Our primary method of charging is based on a per-visit price, ensuring clarity and flexibility for your business.  Per Visit Pricing:  Customised Quotes: We assess the specific requirements of your business, such as the size of the space, type of facility, and scope of work, to provide a tailored per-visit price. This ensures you receive a fair and competitive rate based on your individual needs.  Service Frequency: Our per-visit pricing is adaptable to your preferred service frequency, whether you need daily, weekly, or bi-weekly visits. This allows you to manage your budget effectively while maintaining the desired level of cleanliness.  Bundled Services: For clients who require multiple cleaning services, we can bundle these at a single per-visit price. This approach offers better value and simplifies billing by consolidating various services like general cleaning, carpet cleaning, and window cleaning into one cost.  Transparency and Predictability: By charging a per visit price, we provide clear and predictable costs for our services. You’ll know exactly what to expect with each visit, eliminating surprises and making it easier to budget for cleaning expenses.  Our goal is to offer high-quality, reliable cleaning services with pricing that is easy to understand and manage.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At Clean With Care, we specialize in providing a comprehensive range of commercial cleaning services in a professional and reliable manner. Our expertise spans various sectors and facility types, ensuring that we can meet the unique cleaning needs of your business. Here are some key aspects of our specialisation:  1. Tailored Cleaning Plans:  We develop customised cleaning plans that address the specific requirements of each client, ensuring optimal cleanliness and hygiene standards are maintained.  2. Diverse Facility Types:  Our experience includes cleaning a wide variety of commercial spaces, such as offices, educational institutions, medical facilities, retail stores, and industrial sites. We understand the unique challenges and standards associated with each type of facility.  3. High-Quality Standards:  We are committed to maintaining the highest standards of cleanliness through consistent management oversight, rigorous quality checks, and the use of effective cleaning products and techniques.  4. Reliable Service Delivery:  Our team of trained and experienced professionals ensures that services are delivered reliably and efficiently. We prioritize punctuality, thoroughness, and attention to detail in every cleaning task.  5. Specialised Services:  In addition to general cleaning, we offer specialised services such as deep cleaning, carpet cleaning, window cleaning, and sanitisation services. These are designed to address specific cleaning challenges and enhance the overall cleanliness of your facility.  By focusing on these aspects, Clean With Care ensures that we provide comprehensive and dependable commercial cleaning services that meet the highest standards of professionalism and reliability. Our goal is to create clean, healthy, and welcoming environments for all our clients.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As the Business Development Manager at Clean With Care, I bring a wealth of experience, skills, and qualifications that make me the right person for the job. Here’s why:  Extensive Industry Experience:  I have over 16 years of experience in the cleaning industry, which has provided me with deep insights into the unique needs and challenges faced by various commercial facilities.  Professional Background:  My journey in the industry began under the guidance of our founder, Kunal Pandya, who established Clean With Care after managing a successful franchise. This experience has been instrumental in shaping my understanding of effective cleaning practices and business operations.  Client-Centered Approach:  I excel in building strong relationships with clients, understanding their specific needs, and providing tailored solutions. My focus on communication and customer satisfaction ensures that we consistently exceed client expectations.  Leadership and Management:  I lead a dedicated team of professionals, ensuring that our services are delivered with the highest standards of quality and reliability. My leadership skills are complemented by my ability to oversee and manage large-scale cleaning projects efficiently.  Comprehensive Training:  I have undergone extensive training in various cleaning techniques, health and safety protocols, and eco-friendly practices. This training enables me to ensure that our team is well-equipped to handle any cleaning task with expertise and care.  Problem-Solving Skills:  My ability to identify issues and implement effective solutions quickly ensures that our clients receive uninterrupted and top-quality service. I am adept at addressing any concerns promptly and professionally.  Commitment to Excellence:  My commitment to maintaining high standards through regular management oversight and continuous improvement drives the success of Clean With Care. I am dedicated to ensuring that our services remain consistent and reliable.  These attributes, combined with my passion for helping people and understanding their needs, make me well-suited to lead Clean With Care and ensure that our clients receive the best possible cleaning services.

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Browse cleaner experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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Clean With Care Operations Pty Ltd