Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured business,  Police clearance, and our guarantee is if it ain't done right the first time we come back for free.

Question 2

What do you like most about your job?

Accepted Answer

We enjoy making our clients happy and keeping a smile on their faces. It is so enjoyable when I receive positive feedback from our customers thanking us for keeping their houses spotless.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our clients love coming home to a clean home, they can relax and so will you! It will be a wow feeling from the first step inside knowing we have been and cleaned from seeing the little things like your cushions straightened to the bathroom sparkling.  I have been in the cleaning franchise for years bringing the rest and peace of mind to our clients knowing they are in excellent hands.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Express Home and Office Cleaning we are cleaners who really care, on time and relaible, fully insured, most competitive pricing, eye for detail, full performance guaranteed. Express Home and Office Cleaning we come fully equipped and can clean your home or office using our environmentally friendly products.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We do not require much information before a quote is organised. -We will need you name, address and most importantly your suburb, your phone number and email address -The service you require, one off or regular clean. And the frequency if you have an idea of what you want. - The size of your house eg. 4 bedroom & 2 bathrooms, we then will arrange a time to come out to your home to arrange a personal quote as every one is different.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer all of our first One Flare customers with a special 10% discount on their first service. We all so have pensioners discounts as well.

Question 7

What makes your pricing competitive?

Accepted Answer

We offer different packages to suit everyones budget, does not matter if  the job is small or big. this is why we do personalised quotes. We also offer pensioner discounts. Our pricing is designed to provide great value for money.

Question 8

How do you normally charge for your service?

Accepted Answer

Express Home and Office Cleaning provide a range of services from a simple Express Clean to a Grand Express Spring Clean which includes absolutely everything and leaves your home sparkling.  We have different packages to suit everyones budget.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our goal is to always provide a value for money service which appeals to people from all walks of life. From busy families to corporate executives, we are professional and we can tailor a service to suit any need. providing advice and ensuring each job is done to the highest possible standard.  When we arrive in uniform and on time, does an excellent job and charges a fair and reasonable price, customers know they are dealing with a true professional and will continue to use the service time after time. Express Home and Office Cleaning come to you at home or at work, at a time that suits you. We provide a full range of services from a simple Express Clean to a Grand Express Spring Clean which includes absolutely everything and leaves your home sparkling!  Express Home and Office Cleaning operators come fully equipped and can clean your home or office using our environmentally friendly products.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a number of years experience in providing quality in regular cleaning, bond and end of lease cleans, and office cleaning ensuring that you are satisfied with the quality of work.  We want to give back your weekends and time with your family All Express operators are fully trained independent Franchise Owners and are fully insured!

Express Home & Office Cleaning

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