Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we carry $20 million dollars of public liability and we guarantee that nothing will go wrong with the castle or product as long as the rules and guidelines are adhered to and followed.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to create this company as we love entertaining everyone from age 0 to age 100! We love seeing everyones reaction and enjoyment when we supply our products and offerings to them as it gives us a sense of accomplishment!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I had a customer that had their castle cancelled from another supplier as it was only sprinkling that morning, however the rain had stopped and the customer called asking me could I hire one to them as the other supplier let them down. I then quickly packed one in and delivered to her, and all the kids loved it!

Question 4

What do you like most about your job?

Accepted Answer

I love my job as I get to help create memorable moments for kids, adults and grand parents! I love the fact that I get to travel to places I haven't seen before, help entertain everyone and see their reactions.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1) Can they promise a delivery time? 2) How much is the delivery fee? 3) How much for day hire? 4) Does the castle have a rain cover or not? 5) Do you offer packages? 6) Tell them what ground you have and if concrete or tiled ask how they intend to secure castle.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

WHAT IS DAY HIRE? Day hire is a hire between 6-8 hours in length, and is charged at a flat rate, depending on the castle size.  HOW MUCH IS DELIVERY? It is free to most Sydney areas.  WHERE ARE YOUR CASTLES MADE? Most of our big combos are made in the USA, whilst others are made from quality suppliers in all locations around the world!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We promise time schedules and keep our customers in the loop, so if were running late we call up our client and give them updates especially the time of arrival. And we deliver what we promise!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we are very customer centric, we believe in tailoring packages and product to suit our clients to their needs and demands, and cater to help make their next event a successful and memorable one.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of their backyard or the size of the castle that they know can fit, and just a generic idea of what they want their castle to look like or the features that the castle has.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Always hunt around for the best quote, look at their feedback, their range and offerings, and the areas they cater to 2) Look at the castles, do they look quality, and do they mention on how they clean the castles? 3) Go off their personality over the phone, are they friendly and helpful?

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes access to $5.00 off any booking or product of their liking, and we promise to beat any quote by 10% anywhere in Sydney to help make your next event on or below budget!

Question 12

What makes your pricing competitive?

Accepted Answer

We are the cheapest in Sydney as we want to be the number one entertainment provider is who is affordable and accessible to all people from all walks of life to help make their next party or event the best at the lowest possible price! We also offer a beat by 10% promise should you find a cheaper price!

Question 13

How do you normally charge for your service?

Accepted Answer

We would work out what the needs of our customer is and depending on what products or services they are after we work out a specialised tailored package to meet their needs at a very competitive price!

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Parties, events, corporate events, school fetes, charities and much more. We offer Jumping Castle Hire, Ride On Animal Hire, Water Zorb Hire, Popcorn and Fairy Floss Machine Hire, Face Painting Hire, Character Hire, Circus Workshop Hire and much more!

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the industry working before we started our company for 5 years, we saw what was needed and what to do to meet the needs and demands in NSW. We created our group of companies in Feb 2015, and feature a young and expanding fleet of products and offerings.

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