Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We take pride in ensuring peace of mind for our customers. Our company is fully insured, providing comprehensive coverage for all our services. We guarantee the quality of our website design, aiming for excellence in every project we undertake.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

NA

Question 4

How did you decide to get into your line of work?

Accepted Answer

We are a team of digital experts with over 13 years of experience working with recognised australian organisations. Our passion lies in crafting exceptional websites across various industries. With a deep understanding of the Australian market, we tailor our services to meet the unique needs of our clients.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favorite customer success stories is Site Pizza Bar, a small local takeaway store that evolved into a recognised Italian restaurant in Sydney's Eastern Suburbs. We designed an exceptional website for them, enabling online ordering, table reservations, and showcasing menus for their various locations. Since launching their website a few years ago, this business has expanded to three new stores and now processes over 1000 orders monthly through the website.

Question 6

What do you like most about your job?

Accepted Answer

What we love most about our job is working closely with clients to bring their ideas to life. Whether it's a challenging project that stretches our skills or a chance to get creative with design, every day is a new adventure. Seeing our clients succeed online, whether they're startups or established businesses, is incredibly rewarding. Helping them connect with their audience and achieve their goals—that's what keeps us passionate about what we do.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask about the agency's portfolio and experience—ask to see examples of their previous work and projects similar to yours. Understanding their design style and capabilities is essential. Secondly, discuss their process: How do they approach projects? What steps do they take from initial concept to final launch? Clarifying timelines and milestones will help manage expectations. Additionally, inquire about the team's expertise: Who will be working on your project? What are their roles and experience levels? Communication is vital, so ask how they keep clients informed throughout the design process. Finally, discuss ongoing support and maintenance: What happens after the website is launched? Do they offer maintenance services or training? These questions will help ensure that the website design agency not only meets your expectations but also supports your long-term success.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can I see examples of websites you've designed?  Absolutely! We're proud of our portfolio. You can view our past projects on our website (www.sunkissed.net.au) or we can provide direct links to live sites we've developed.  What is your process for designing and developing a website?  Our process typically starts with a detailed discussion to understand your goals and requirements. We then move to wireframing and design mockups for your approval before proceeding to development. Once the site is built, we conduct thorough testing before launching it.  How long will it take to complete my website?  The timeline can vary depending on the complexity of the project and the responsiveness of feedback. Generally, a typical website can take 2-6 weeks to design and develop, but we'll provide you with a specific timeline after our initial consultation.  Will my website be mobile-friendly?  Yes! We design all our websites to be fully responsive, ensuring they look great and function perfectly on all devices, including smartphones and tablets.  What happens after my website is launched? Do you provide ongoing support?  Yes, we offer ongoing support and maintenance services to ensure your website remains secure, up-to-date, and performing well. We're also available for any future updates or enhancements you may need.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 13 years of combined experience serving recognised Australian organisations such as Qantas, Coles, HSBC, and UNSW, our web design agency brings a wealth of expertise and a proven track record of success to every project. Our extensive backgrounds in these roles have honed our skills in delivering precise and professional results. We understand the high standards and expectations of these industry leaders, allowing us to approach each new web design challenge with confidence and reliability. Our commitment to integrity and dedication ensures that we are not only capable but also trustworthy and dependable partners for crafting exceptional websites tailored to meet your business goals.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should consider hiring our website agency over other service providers for several compelling reasons. With over a decade of experience in the industry, we've honed our skills and perfected our approach to delivering exceptional results. Our portfolio showcases a diverse range of amazing websites that blend creativity with functionality, tailored to meet the unique needs of each client.  We pride ourselves on professionalism and excellent customer care. Our local Australia-based team is dedicated to providing personalised service and timely support throughout the entire design and development process. Transparency and honesty are core values that guide our interactions with clients, ensuring clear communication and mutual trust.  In addition to our commitment to quality and customer satisfaction, we offer competitive pricing that provides excellent value for money. Choosing our agency means partnering with a team that not only has the expertise and creativity to bring your vision to life but also prioritises your business goals and success.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Project Scope and Requirements: Understanding the scope of the project is essential. This includes the type of website (e.g., informational, e-commerce), the number of pages, specific features required (e.g., online booking system, blog, integration with third-party services), and any special functionalities.  Design Preferences and Branding: Information about the client's branding guidelines, preferred design style (e.g., modern, minimalist, bold), colour schemes, and any existing marketing materials that need to be incorporated into the website.  Content: Clarification on who will be responsible for providing website content such as text, images, videos, and other media. If content creation is needed, understanding the scope and expectations for content development is crucial.  Target Audience and Goals: Insight into the target audience for the website and specific goals or objectives the client wants to achieve through the website (e.g., increase online sales, improve brand visibility, generate leads).  Timeline: Understanding the desired timeline for completing the project and any deadlines that need to be met.  Budget: An indication of the client's budget for the project helps in proposing suitable solutions and managing expectations regarding the scope of work and features that can be included.  Technical Requirements: Information about any specific technical requirements, such as hosting preferences, content management system (CMS) preferences (e.g., WordPress, Shopify), and integrations with other tools or platforms.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Clarify Requirements Upfront: Before approaching us, have a clear idea of what you need your website to achieve. This includes the type of website, essential features, design preferences, and any technical details. Clear requirements help streamline the development process and avoid costly changes later.  Prepare Content in Advance: Gather and provide all necessary content for your website—text, images, videos—before starting the project. This reduces the time and cost spent on content creation during development.  Maintain Clear Communication: Keep communication open and clear throughout the project to ensure everyone is on the same page regarding goals, timelines, and expectations. This helps avoid misunderstandings that could lead to additional costs.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are excited to offer a 20% welcome discount to all new Oneflare customers.

Question 14

What makes your pricing competitive?

Accepted Answer

What makes our pricing competitive is our commitment to delivering exceptional value without compromising on quality. We offer transparent pricing that reflects the scope of work and the specific needs of each project. Our efficiency in project management, combined with our skilled local team in Australia, allows us to streamline processes and deliver cost-effective solutions.

Question 15

How do you normally charge for your service?

Accepted Answer

We have a project-based pricing model where we estimate the cost of the entire project based on factors like complexity, customisation, and specific client requirements.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in website design and development using CMS platforms like WordPress, Shopify, and Webflow.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have over 13 years of experience collaborating with recognised Australian organisations, providing us with extensive expertise in website design and development. We are experts in Wordpress and Shopify (we are certified Shopify Partners), underscoring our capability to handle diverse and complex projects. Our team comprises expert web designers and developers who continuously refine their skills through ongoing training and qualifications, ensuring they stay current with industry standards and best practices. This collective knowledge and dedication enable us to deliver high-quality, tailored solutions that meet the unique requirements of each client effectively.

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