Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

At Burnt Phoenix we absolutely will guarantee that we will do the very best we can to help you with your brand.

Question 2

Why should a customer hire you over another service provider?

Accepted Answer

At Burnt Phoenix Design we strongly believe that design is a truly personalised service and we listen to what you want. Our goal is to help you get the maximum return on your investment in design and advertising.

Question 3

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Burnt Phoenix generally just needs an overall understanding of what is required of us, both in a services requested capacity and also in a requested stylistic or brand direction if the client has one.

Question 4

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers should research the type of product they think they want. They should also collate as much information and content for the job where applicable in order to save time and effort for both parties.

Question 5

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If you come to Burnt Phoenix as a Oneflare referral we will be happy to offer 5% off of your overall initial quote.

Question 6

What makes your pricing competitive?

Accepted Answer

As we are a bespoke service, we generally try to work with our client to build them the brand that they are happy with on the budget that they will allow for it. Just like an architect, the bigger the budget - the bigger the house!

Question 7

How do you normally charge for your service?

Accepted Answer

We generally quote on a job by job basis however, there are some aspects of what we do that conform to general pricing guidelines and do not change too much from client to client if at all.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are your one-stop-shop for all advertising needs providing a diverse range of design solutions for screen and print. We can build your brand from the ground up! Help develop your corporate Identity including your Logo and associated print and web based collateral.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

10 years experience, worked in some of the largest design and advertising firms in the country for some really large and reputable clients.

Burnt Phoenix Design

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