Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured, we pride ourselves in treating your car like our own, and if for any reason you are unhappy with any work that we have done we would love you to hear from you.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My grandfather was a motor mechanic, my father was a motor mechanic, and I always loved tinkering around on cars from a very young age.  I think I was actually born a mechanic.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Many. One is a lovely lady from a retirement village, her name was , she would only trust me with her car, I serviced it for over 7 years. Every Christmas she would bring us mince pies and Xmas cake and easter eggs at easter.  Sadly when she died, she left me her car in her will.

Question 4

What do you like most about your job?

Accepted Answer

Cars are my passion and have been for over 30 years.  I get to meet some great people and many become friends and regulars.  Taking the stress out of my customers lives by doing a great job and keeping their vehicle safe.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a qualified mechanic?  How much experience in the trade  have you had?  Do you guarantee your work? Will you keep me up to date on my cars progress and costs?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will you need my car?  By pre booking your car for repairs we can make sure that the parts are already in stock for you, we make your car a priority. Do you take credit cards?  Yes we do take all major cards.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Firstly we are family owned and operated, so it is our name and reputation on the line.  Wayne has over 30 years experience in the mechanical industry and many of his customers have been with him for over 15 years.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are friendly, helpful and provide great customer service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Just a short call to us or drop by and say hi.   We need to know the make, model and year of the car and what problems you are experiencing, obviously sometimes we may need to check things out for ourselves before we can quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The best way to save money with your vehicles is to keep servicing up to date, maintain your vehicle rather than waiting for something major to go wrong, which almost always ends up costing more in the long run.  Check oil, water, brakes and tyres regularly..

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We have monthly specials, if you give Wayne or Debbie a call they will tell you of any specials or check our board.  We do offer discounts of car detailing if you book at the time of servicing.

Question 12

What makes your pricing competitive?

Accepted Answer

We are family owned and operated and pride ourselves in keeping you up to date all the way, we won't do any work that is unneccessary, and the safety of your vehicle on the road is most important to us. We understand that is is expensive to keep your car on the road and, by charging a reasonable price we guarantee that our customers return, time after time.

Question 13

How do you normally charge for your service?

Accepted Answer

Wayne will try and give you an approximate cost for the job, and will never undertake work on your vehicle withour first of all calling you and explaining exactly what is needed, any options you may have and most importantly give you an idea of the cost.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Buderim Service Centre specialises in great customer service and offers a variety of services for your vehicles.  Minor and Major Servicing for most makes and models without voiding your manufacturers warranty.  Timing Belts, Water Pumps, Brakes, Batteries, as well as General repairs and tyres, batteries and car detailing.

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