Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured and we guarantee our workmanship for 15 years!

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

All of our workers are vaccinated

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Encourage Vaccinations: Encourage employees to get vaccinated against COVID-19 and provide information on where and how to get vaccinated.  Physical Distancing: Implement physical distancing measures in the workplace, such as rearranging workspaces and limiting the number of people in shared areas.  Face Coverings: Require employees and visitors to wear face coverings in common areas, including break rooms and restrooms.  Hand Hygiene: Provide hand sanitizers and handwashing stations throughout the workplace and encourage employees to practice good hand hygiene.  Regular Cleaning: Increase the frequency of cleaning and disinfecting high-touch surfaces, such as doorknobs, light switches, and shared equipment.  Screening Measures: Implement screening measures, such as temperature checks and health questionnaires, to identify and isolate potentially infectious individuals.  Remote Work: Allow employees to work remotely when possible to reduce the number of people in the workplace.  Staggered Shifts: Implement staggered work shifts to reduce the number of employees in the workplace at the same time.  Virtual Meetings: Encourage the use of virtual meetings and teleconferencing to reduce in-person contact.  Education and Training: Provide employees with education and training on COVID-19 prevention and safety measures, including proper hand hygiene and the proper use of face coverings.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I got into solar because of my passion for the environment. Growing up, I was always fascinated by nature and spent a lot of time outdoors. As I learned more about the impact of traditional energy sources on the environment, I became increasingly concerned about the future of our planet. When I discovered the potential of solar energy to provide a clean, sustainable alternative to fossil fuels, I knew that I wanted to be a part of this movement. I decided to pursue a career in solar and have since dedicated myself to helping others harness the power of the sun to reduce their carbon footprint and create a more sustainable future for generations to come.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our customers, a retired couple in their 60s, had been considering solar for several years but had been hesitant to make the investment. They were concerned about the upfront cost and whether solar would be worth it in the long run. However, after learning about the significant cost savings and environmental benefits of solar, they decided to take the plunge and have a solar system installed on their home.  The installation process was seamless, and the couple was amazed at how quickly and efficiently our team was able to complete the project. They were thrilled to see their energy bills drop significantly in the first month after installation and were excited about the prospect of using clean, sustainable energy to power their home.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about my job is the feeling of making a positive impact on the environment and people's lives. Working in the solar industry allows me to contribute to the transition towards clean, sustainable energy, which is a cause I am deeply passionate about. Knowing that the work I do helps to reduce our reliance on fossil fuels and mitigate the effects of climate change is incredibly fulfilling. Additionally, I enjoy the collaborative nature of my work, as I get to work with a diverse team of professionals who are all committed to the same cause. Seeing the collective efforts of our team come to fruition in the form of successful solar installations and happy customers is truly rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What kind of solar system do I need for my home/business? What are the available financing options for solar installation? What is the expected lifespan of the solar system? What is the warranty on the solar panels and other components? Can I see examples of your previous solar installations? What kind of maintenance is required for the solar system, and how often? How long will the installation process take, from start to finish? What permits and certifications are needed for solar installation in my area? How will solar impact my energy bills, and how much can I expect to save? What happens if my solar system generates more energy than I use?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost to install solar panels? Answer: The cost of solar installation depends on a variety of factors, such as the size of the system, location, and available incentives. However, solar has become more affordable in recent years, and there are financing options available to help make it more accessible to customers.  How long will it take to recoup the cost of the solar system through energy savings? Answer: The payback period for solar can vary depending on the cost of electricity in your area, the size of the system, and other factors. Generally, customers can expect to recoup their investment within 5-10 years, and after that, they can enjoy significant savings on their energy bills.  How much maintenance is required for solar panels? Answer: Solar panels require very little maintenance, as they have no moving parts and are designed to withstand a variety of weather conditions. However, it is important to have them inspected regularly to ensure that they are functioning optimally.  Can solar panels generate energy on cloudy days? Answer: While solar panels do generate less energy on cloudy days, they can still produce electricity. Additionally, most solar systems are designed to be connected to the grid, which means that customers can still rely on the utility company for power on days when solar production is low.  What happens if I move or sell my home/business with solar panels installed? Answer: If you move or sell your property, you have a few options. You can transfer ownership of the solar system to the new owner, or you can remove the panels and take them with you to your new property. Additionally, having solar panels installed can increase the value of your property, which can be a selling point when it comes time to sell.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Experience and expertise: Having experience and expertise in the solar industry demonstrates a deep understanding of the technology and the installation process. Customers can trust that a professional with this background will be able to handle any challenges that arise during the installation process and ensure that the system is set up properly.  Transparency: Being transparent about the installation process, pricing, and other details can help build trust with customers. This includes providing clear, detailed quotes and explaining the warranties and guarantees that come with the system.  Good communication: Consistent and clear communication throughout the installation process can help build trust with customers. This includes providing regular updates on the progress of the installation and answering any questions that arise.  High-quality products and materials: Using high-quality solar panels and other materials can help ensure that the solar system will last for years to come. Customers can trust that a professional who uses high-quality materials is invested in providing a reliable and long-lasting system.  Customer service: Providing excellent customer service before, during, and after the installation can help build trust with customers. This includes being responsive to questions and concerns, providing clear instructions for maintenance, and offering support if issues arise after the installation is complete.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Experience and expertise: Customers may prefer a provider with years of experience in the solar industry and a track record of successful installations.  Customer service: A service provider with a reputation for excellent customer service can provide peace of mind to customers throughout the installation process.  Quality products and materials: Customers may prefer a provider that uses high-quality solar panels and other materials to ensure the longevity and efficiency of the solar system.  Competitive pricing: While pricing is not always the most important factor, customers may look for a provider that offers competitive pricing without sacrificing quality.  Flexibility and customization: Customers may prefer a provider that can offer customized solutions to meet their specific needs and preferences, rather than a one-size-fits-all approach.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Energy needs: A solar professional will need to understand the customer's energy needs in order to size the system appropriately. This includes information such as the customer's average monthly energy usage and their peak energy demands.  Roof condition and orientation: The condition and orientation of the roof are important factors to consider when designing a solar system. A solar professional will need to assess the roof's size, pitch, shading, and orientation to determine the best placement and configuration for the solar panels.  Local regulations and incentives: Regulations and incentives for solar installation can vary depending on the location. A solar professional will need to understand the local regulations and incentives to ensure that the system is installed in compliance with local codes and that the customer is able to take advantage of available incentives.  Budget: Understanding the customer's budget is important when designing a solar system. This allows the solar professional to recommend the most cost-effective options that meet the customer's energy needs.  Timeline: Understanding the customer's timeline for installation is important in ensuring that the system is installed within the desired timeframe.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Reduce energy consumption: One of the most effective ways to save money on energy costs is to reduce energy consumption. This can include simple steps such as turning off lights and electronics when they are not in use, adjusting the thermostat to use less heating and cooling, and upgrading to energy-efficient appliances and lighting.  Conduct a home energy audit: A home energy audit can help identify areas where energy is being wasted and provide recommendations for improvements. By identifying and addressing inefficiencies in the home, customers can reduce their energy consumption and save money on energy costs.  Research available incentives: Many states and municipalities offer incentives for solar installation, such as tax credits, rebates, and grants. By researching and taking advantage of these incentives, customers can reduce the overall cost of solar installation and save money. A solar professional can also provide guidance on available incentives and help customers take advantage of them.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

15% off anyone for return customers.

Question 14

What makes your pricing competitive?

Accepted Answer

High-quality products: A provider that offers high-quality solar panels and other materials may be able to offer competitive pricing because their products are more efficient and longer-lasting, reducing the need for repairs and replacements.  Efficiency: Providers that can complete installations efficiently and with minimal disruption may be able to offer competitive pricing due to reduced labor costs.  Experience and expertise: Providers with years of experience in the solar industry may be able to offer competitive pricing because they have developed streamlined processes and can anticipate and address potential challenges more effectively.  Relationships with suppliers: Providers that have established relationships with suppliers may be able to offer competitive pricing on equipment and materials.  Customization: Providers that offer customized solutions to meet customers' specific needs and preferences may be able to offer competitive pricing because they are able to optimize system design and equipment selection for maximum efficiency and cost-effectiveness.

Question 15

How do you normally charge for your service?

Accepted Answer

We usually charge a flat rate charge

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Solar and Switchboard upgrades

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been working in the Solar industry for 12 years now.

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Browse electrician experts by suburb

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Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

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Brooksies Energy Solutions