Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we do guarantee our work. If the job has been completed and I leave and the same problem arises (which is a very rare occurrence) we will happily return and fix it simple as that

Question 2

How did you decide to get into your line of work?

Accepted Answer

I decided to get into this field of work via always having a interest in computers and technology. I was fixing computers from a young age and was always buying the latest edition of PC magazines.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Well I have many stories but one in particular I was talking to the client and I was telling her how I've done garden maintenance in the past, the following week I was back not repairing her computer but weeding her garden and painting her fence!

Question 4

What do you like most about your job?

Accepted Answer

Everything about my job I love from meeting new people everyday to having a huge interest in computers and technology and am grateful I am able to work in a field that I love and consider a interest.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How much will this cost? When are you able to come and do the job? Do you charge a call out service fee? How long does this sort of job normally take to complete?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most people are very fascinated and intrigued when it comes to computers and technology, I am always getting asked questions from the latest gadgets to something they have heard on the radio or tv regarding computers I am always happy to answer it for them.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With the right qualifications and on the job experience with a strong clientele with the majority being repeat customers shows that I must be doing the right thing

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

At Brisbane Water Computer Solutions we strive on a fast prompt quality service (Normally within 24 hours of making the call we are at the clients house). We service the entire Central Coast region and have very reasonable rates.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Every information you can gather is very helpful eg will it turn on, is there any lights on the tower, is it freezing the more information gathered the more accurate the quote will be.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make sure the computer is on and ready for me to have a look at the problem to save time (If it will turn on) Make sure the problem can be shown right away (Blue screen of death, virus, BIOS beeps, frozen etc) If it's a laptop make sure it's on via the power adapter and in the right spot you want the work to be done.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes if you mention you got us via Oneflare for the first initial service we will offer $10 off the first hourly rate saving the customer even more money!!!!!!!!!!

Question 12

What makes your pricing competitive?

Accepted Answer

Our rates are very reasonable and are cheaper then a lot of companies on the coast. That mixed with a quality prompt service makes it a hard price to compete with.

Question 13

How do you normally charge for your service?

Accepted Answer

We usually charge an initial hourly rate followed by half hour intervals with parts on top of that. Most jobs are normally under 2 hours worth of labor. We also come at a convenient time for the client.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in ALL computer repair work including Software and Hardware, Upgrades, Internet/Networking, Tutorials, New and Used PC Sales. We also deal with TV setup's including plasma, LCD, LED, Set top boxes, surround sound systems

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Been repairing computers from a young age, started by repairing family members computers then to friends. After school decided to continue and get my qualification, after completing my qualification ive been working in the field ever since. With plenty of experience with the right qualifications and knowledge why would you choose someone else?

Brisbane Water Computer Solutions (Bwcs)

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